Business Analyst

The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Overall Job Description:

• Serves as a trusted resource between the business/user/stakeholder communities and the technical staff/developers to provide expertise in transforming business needs into technical requirements so solutions to meet user objectives can be delivered.

• Utilizes understanding of both business process and industry standard technical solutions to re-architect, streamline, simplify and implement new systems and reporting infrastructure for enterprise user base.

• Leads in the deployment/adoption of Business Intelligence reporting tools to simplify existing and build new reporting infrastructure.

• Supports the current state technical infrastructure/environment/user base/sampling/system admin duties/ad-hoc reporting needs etc.

Responsibilities:

• Provides monthly statistical samples for Quality Assurance (QA) / Underwriter Performance Review (UPR) and Wealth (WLTH) functions.  Maintains workflow reporting.

• Creates, runs and modifies SQL queries and corresponding reports for entire management team.

• Actively leads efforts to simplify and enhance the overall systems, reporting and sampling customer experience through use of Business Intelligence tools and system automation.

• Leads in the business process design or redesign and documentation within systems, sampling and reporting spaces.

• Gathers, refines and validates business requirements, interdependencies, potential risks and issues.

• Translates business requirements into functional specifications and manages changes to such specifications.

• Designs and tests system fixes, new features and new reports in DEV, UAT, PROD & CoB.

• Manage/maintain JIRA user stories/bugs/issues

• Works on multiple projects as a project team member, at times as a project leader.

• Manage/maintain SharePoint site(s)

Qualifications:

• 5 - 10 years of experience

• Business Intelligence Reporting (i.e. Tableau, SSRS etc.)

• Strong SQL experience | Microsoft SQL Server 20xx | Postgres | Teradata etc.

• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis

• JIRA

• Experience with all phases of Software Development Life Cycle

• Comprehensive knowledge of the principles of business analysis
   

Education:

• Bachelor's degree/University degree or equivalent experience

Desired Skills:

• Mortgage industry knowledge is a plus

• Sampling/statistical knowledge is a plus

• Artificial Intelligence

• Process Mapping/Improvement knowledge/experience is a plus

• Good time management, communication and presentation skills

• Can work both individually and as part of a team

• Self-starter

#LI-SJ2

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 23, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.