AI Manager

Job Description

Overall Objectives

• Drive change in how Columbus uses AI, starting with building practical tools that create capacity
• Make AI easier to use and understand for every employee, at every level
• Teach others the capabilities and help scale within the branch
• Support the branch simplification strategy: fewer tools, cleaner processes and more time for customers

Summary Description

The AI Manager drives AI adoption across the Columbus District. Early on, the focus is building practical tools that remove repetitive work and show quick results. Just as important, this person teaches every level of the organization, from frontline staff to leadership, what AI can do so that use spreads and scales across the branch. The role also supports the branch simplification strategy, making sure every tool has a clear purpose and makes work easier, not more complex.

Specific Functions

Build Tools

• Work with departments to find high-value use cases and turn them into working AI tools and agents
• Build on approved platforms using controlled, accurate sources such as validated SOPs
• Deliver early wins that create capacity and improve customer service

Teach Every Level

• Train all levels, from frontline staff to managers, on what AI can do and how to apply it to their own work
• Explain AI in plain language through simple guides, real examples and hands-on coaching
• Develop AI champions so capabilities scale across the branch

Drive Change and Adoption

• Lead the shift to AI as part of daily work at every desk
• Track adoption and capacity created, and report progress to district leadership
• Reinforce that AI creates capacity while people stay accountable for judgment and outcomes

Support Simplification

• Use existing tools well before adding new ones
• Ensure every tool has a clear purpose, an owner and a defined place in the workflow, and retire duplicates
• Partner with the District Business Operations Manager on automation, CSR and API/EDI workflows

Qualifications

• Hands-on experience building solutions with AI tools such as Microsoft 365 Copilot, Copilot Studio or Power Automate
• Proven ability to teach and coach people of all technical levels and to lead change
• Strong communicator who explains technical topics in plain business language
• Process-minded, with a bias toward simplifying work
• Logistics industry or Expeditors operations experience (preferred)
• Creative skills
• Embraces Expeditors Cultural Attributes

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus