Intermedia Intelligent Communications

Unified communications and cloud collaboration provider

Team Lead DevOps Engineer

Platform Engineering +1Updated on Nov 13

Full-timeRemote in PortugalNo salary listed

About the Job

Requirements

Strong background in platform or DevOps engineering for complex distributed systems.
Deep understanding of infrastructure components, including compute, networking, storage, DNS, certificates, and load balancing, and how they interact.
Deep knowledge of Kubernetes, including cluster operations, upgrades, scaling, security, ingress, and role-based access control.
Experience with Docker or containerization in production.
Solid experience with at least one major cloud provider; Azure is preferred, while AWS or GCP is a plus.
Comfort working in hybrid cloud and on-premises environments.
Strong experience designing and running continuous integration and continuous delivery pipelines.
Hands-on experience with GitHub Actions and self-hosted runners, including scaling and security.
Proficiency with infrastructure-as-code tools such as Terraform, Crossplane, or Helm.
Strong scripting or coding skills in languages such as Python, Go, Bash, or PowerShell to automate complex operational workflows.
Experience with configuration-management and automation tools such as Ansible, Chef, or similar.
Experience with Prometheus, Grafana, and centralized logging stacks such as ELK, Splunk, or similar.
Ability to build meaningful dashboards and alerts and interpret telemetry to drive improvements.
Understanding of security best practices across network, infrastructure, and application layers.
Proven experience leading DevOps or platform teams, or serving as a strong technical lead.
Ability to mentor engineers and raise the team's technical standards.
Experience leading small or medium-sized projects using Agile, Scrum, or similar methodologies.
Ability to communicate technical constraints as clear options and decisions for stakeholders.
Demonstrated ability to own outcomes from design through implementation, rollout, and ongoing operations.
Strong troubleshooting skills and ability to remain calm during incidents.

Responsibilities

Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
Drive team planning and execution across operational efficiency, security, reliability, and platform maturity initiatives, including quarterly OKRs.
Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
Collaborate with Engineering, SRE, Security, and Ops on roadmaps, incident resolution, and cross-team initiatives.
Own the operational health of Unite Services and Unite Integrations, including production deployments and release processes for backend services such as Unite Notifications, the integrations platform, and Salesforce-related services.
Oversee support for DEV, QA, and PROD environments and special environments such as RTE.
Operate and evolve cloud and on-premises Kubernetes clusters, including upgrades, migration playbooks, ingress and Nginx changes, service-mesh and networking changes, and resource and capacity optimization.
Manage supporting infrastructure for Unite platforms, including Redis, Consul, Harbor, Chart Museum, API gateways, and message queues such as RabbitMQ.
Contribute to and adopt Internal Developer Platform capabilities, including API Gateway, Apache Flink management, and Crossplane-based infrastructure.
Lead migration and consolidation of repositories and pipelines to GitHub from TFS, Azure DevOps, and other systems.
Design, implement, and maintain GitHub-based CI/CD, including GitHub Actions workflows, self-hosted GitHub runners, versioning, and branching strategies.
Introduce and maintain GitOps practices for infrastructure and application deployments.
Automate repetitive tasks and operational workflows through scripting and infrastructure-as-code.
Drive security initiatives, including ransomware preparedness and vulnerability remediation, and apply tagging in Qualys and CrowdStrike.
Work with Security to design and implement rate limiting, WAF rules, API protection such as Cloudflare for SCIM and public APIs, secrets management, and secure configuration.
Define and execute disaster-recovery and ransomware-recovery strategies for UST, Unite Services, and Integrations.
Improve platform reliability and quality through SLIs/SLOs, operational runbooks, and post-incident improvements.
Own observability for Unite Services and Unite Integrations, including metrics, logs, traces, and dashboards for capacity and error budgets.
Lead incident response for platform issues, including triage, mitigation, communication, and follow-up actions.
Coordinate with product and engineering teams during outages.
Create and maintain detailed runbooks and recovery procedures for the RTE environment, Kubernetes clusters, Harbor, Consul, Chart Museum, disaster recovery, and ransomware scenarios.
Produce and maintain documentation for infrastructure design and configuration, CI/CD and GitOps processes, recovery and maintenance procedures, and RFCs for new platform capabilities such as API Gateway and Apache Flink.
Contribute to process improvements in CI/CD, deployment strategies, and developer experience.
Help define and maintain product maturity models for Unite Integrations and related platforms.

Desired Qualifications

Experience with CI/CD tools such as Azure DevOps, GitLab, or ArgoCD.
Experience with WAFs, rate limiting, and vulnerability-management tools such as Qualys or CrowdStrike.
Experience defining or implementing Internal Developer Platforms.
Experience with API Gateway and stream-processing platforms such as Apache Flink.
Background in ransomware preparedness, disaster-recovery planning, or business continuity for critical systems.
Experience operating systems at multi-region or multi-tenant scale.

*ALL CANDIDATES MUST BE LOCATED IN PORTUGAL*

About Intermedia:

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to dive into the world of DevOps and make a tangible impact?

About the Role:

While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes:

Integration APIs and microservices
Multi-region Kubernetes clusters (cloud & on‑prem)
CI/CD and GitOps tooling (GitHub-centric)
Internal Developer Platform (IDP) components
Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.)

We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team.

You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices.

Team Leadership & Ownership

Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.

Platform Operations (UST / Unite Services / Integrations)

Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).

Kubernetes, Cloud & On‑Prem Infrastructure

Operate and evolve Kubernetes clusters (cloud and on‑prem), including:
- Cluster upgrades and migration playbooks
- Ingress/Nginx and service mesh / networking changes
- Resource/capacity optimization (CPU throttling, scaling, etc.)
Manage supporting infrastructure for Unite platforms:
- Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ)
Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure).

CI/CD, GitOps & Tooling

Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
Design, implement, and maintain GitHub-based CI/CD:
- GitHub Actions workflows
- Self-hosted GitHub runners (including K8s-based and Windows runners)
- Versioning and branching strategies
Introduce and maintain GitOps practices for infrastructure and application deployments.
Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code.

Security, Compliance & Reliability

Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
Work with Security to design and implement:
- Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs)
- Secrets management and secure configuration
Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations.
Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements.

Observability, Incident Management & Runbooks

Own observability for Unite Services and Unite Integrations:
- Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.)
- Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets
Lead incident response for platform issues:
- Triage, mitigation, communication, and follow-up actions
- Coordination with product/engineering teams during outages
Create and maintain detailed runbooks and recovery procedures, especially for:
- RTE environment, K8s clusters, Harbor, Consul, Chart Museum
- Disaster recovery and ransomware scenarios

Documentation & Process

Produce and maintain clear, actionable documentation:
- Infrastructure design and configuration
- CI/CD and GitOps processes
- Recovery and maintenance procedures
- RFCs for new platform capabilities (e.g., API Gateway, Apache Flink)
Contribute to process improvements in CI/CD, deployment strategies, and developer experience.
Help define and maintain product maturity models for Unite Integrations and related platforms.

Technical Skills

Strong background in platform / DevOps engineering for complex distributed systems.
Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact.
Kubernetes & Containers
- Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC).
- Experience with Docker/containerization in production.
Cloud & On‑Prem
- Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus).
- Comfort working in hybrid environments (cloud + on‑prem).
CI/CD & GitHub
- Strong experience designing and running CI/CD pipelines.
- Hands-on with GitHub Actions and self-hosted runners (including scaling and security).
- Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus.
Infrastructure as Code & Automation
- Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.).
- Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows.
Config Management
- Experience with tools like Ansible, Chef, or similar for configuration management and automation.
Observability & Monitoring
- Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar).
- Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements.
Security & Compliance
- Understanding of security best practices across network, infrastructure, and application layers.
- Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus.

Leadership & Collaboration

Proven experience leading DevOps / platform teams or being a strong technical lead.
Ability to mentor engineers and raise the technical bar for the team.
Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies.
Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders.
Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations.
Strong troubleshooting skills and calm under pressure during incidents.

Nice to Have

Experience defining or implementing Internal Developer Platforms.
Experience with API Gateway and stream processing platforms (e.g., Apache Flink).
Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems.
Experience operating systems at multi-region or multi-tenant scale.

About the Company

Intermedia Intelligent Communications

Unified communications and cloud collaboration provider

Intermedia provides a cloud-based unified communications and collaboration suite for small to mid-sized businesses. Its offerings include voice, video, chat, contact center, file sharing, and email services delivered through a single, subscription-based platform that customers access from the cloud. The company works by delivering an integrated set of tools via a monthly or annual plan, reducing the need for multiple vendors. It differentiates itself with award-winning technical support from JD Power and a partner program that lets resellers offer Intermedia’s services to their own customers. Its goal is to simplify business communications for SMBs by providing an all-in-one, scalable cloud solution with reliable service and support.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Sunnyvale, CA
Founded: 1995

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