Senior Operations Manager - Marketplace

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
  

About the role

As a Senior Operations Manager (Marketplace), your key objective is to lead and scale marketplace operations in Bangkok by driving operational excellence, and marketplace efficiency.

You will strengthen the driver and fleet partner value proposition, lead strategic operational initiatives, and collaborate closely with cross-functional stakeholders to improve marketplace health and customer experience.

This is a highly analytical and hands-on leadership role for someone who thrives in fast-paced environments, understands marketplace dynamics, and is passionate about building scalable and sustainable operations.

Main tasks and responsibilities

• Build and strengthen the driver and fleet partner value proposition through localized operational, engagement, and growth strategies.

• Lead supply forecasting, capacity planning, and marketplace optimization initiatives to support sustainable business growth and marketplace efficiency. Own operational performance by monitoring marketplace and supply metrics, identifying operational gaps, and implementing data-driven solutions.

• Manage budget planning and forecasting processes aligned with market initiatives and strategic priorities.

• Identify local market trends, operational risks, and growth opportunities, proactively implementing initiatives that improve business performance.

• Collaborate closely with Product, Marketing, Legal, Finance, and Central Operations teams to execute strategic initiatives that drive growth and customer experience improvements and continuously improve operational workflows, processes, and team performance to support rapid scaling and long-term operational sustainability.

• Act as a key stakeholder in local business planning, operational strategy development, and execution. Lead, develop, and inspire high-performing operations teams by fostering a culture of ownership, accountability, and continuous improvement.
  

About you

• You have 8+ years of experience in operations, strategy, consulting, marketplace management, or a similar fast-paced environment.

• You have strong leadership experience managing and developing high-performing teams.

• You are highly analytical with proven experience interpreting data, identifying trends, and translating insights into actionable initiatives.

• You are hands-on, proactive, and comfortable operating in ambiguous and rapidly changing environments, and you possess strong stakeholder management and cross-functional collaboration skills.

• You have experience working in high-growth tech companies, marketplaces, mobility, logistics, or consumer-tech environments.

• You are passionate about building efficient operations and delivering exceptional partner and customer experiences.
  

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don't tick every box, apply anyway.

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.