Full-Time

Guest Experience Associate I

Posted on 6/4/2024

Placemakr

Placemakr

51-200 employees

Curates tech-integrated apartment-like spaces

Real Estate

Entry

Washington, DC, USA

Required Skills
Communications
Customer Service
Requirements
  • 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
  • Previous experience communicating effectively with internal and external customers, both verbally and in writing.
  • Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)
  • Ability to work effectively in a collaborative environment
  • Ability to stand, sit, or walk for an extended time and take a hands-on approach to work
  • Must be legally authorized to work in the United States and meet age requirements of 18 years or older
Responsibilities
  • Consistently provide an exceptional experience to all Placemakr guests, residents and partners
  • Collaborate effectively with fellow property team members
  • Maintain a safe, secure and compliant environment for team members and guests
  • Offer support to team members in need and support the de-escalation of situations when required
  • Respond to written guest communication in a timely and effective manner through various channels
  • Communicate effectively with internal and external customers
  • Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards
  • Collect payment method consistently at check-in, following established protocols
  • Utilize maintenance, housekeeping, check-in, and other systems accurately
  • Respond promptly and effectively to off-site, cross-functional Placemakr team members
  • Complete thorough and effective shift handovers at the conclusion of each shift
  • Perform additional duties and responsibilities as assigned

Placemakr offers curated apartment-like spaces with a blend of hotel amenities and home comforts, emphasizing seamless tech integration, including fast, reliable Wi-Fi, smart TVs, and modern fitness centers. The company partners with developers to curate spaces in hand-picked neighborhoods, integrating technology to maximize the value of the properties.

Company Stage

Seed

Total Funding

$283.3M

Headquarters

Washington, District of Columbia

Founded

2017

Growth & Insights
Headcount

6 month growth

13%

1 year growth

6%

2 year growth

48%
INACTIVE