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Neara

Physics-based digital twin platform for infrastructure

Director, Key Accounts

Account ManagementPosted on Nov 10
Full-timeRemote

About the Job

Requirements

  • Demonstrated experience personally managing and expanding enterprise-level accounts within complex technical or SaaS environments.
  • Experience leading, managing, or mentoring Account Managers or Customer Success Managers.
  • Experience in strategic sales, management consulting, or technology-enabled enterprise environments.
  • Fluency in English is required.
  • Knowledge of the utilities industry and a consultative mindset are needed to succeed in the role.
  • A proven track record of commercial execution across large, multi-year, multi-faceted contracts is required.

Responsibilities

  • Personally own and grow relationships with a portfolio of strategic accounts, serving as the senior commercial relationship owner and executive point of contact.
  • Develop and deliver expansion plans across assigned key accounts to achieve business metrics and revenue goals.
  • Coach the team on account strategy, executive engagement, and commercial execution on complex, multi-year contracts.
  • Identify new workflow improvements and use-case opportunities, and help upskill the broader customer-facing team in commercial best practices.
  • Collaborate with Customer Success Operations, Customer Value Architects, and Product on overall account strategy and execution.
  • Develop processes to scale the Key Account Management function as the European business grows.
  • Co-present with utilities at key conferences and events across Europe to elevate market presence.
  • Report on account performance, pipeline, and expansion opportunities to senior leadership.

Desired Qualifications

  • Domain exposure to the utilities sector or a similarly complex, technical, infrastructure-heavy industry is highly desirable.
  • Additional European languages are a plus.

About the Company

Neara

Physics-based digital twin platform for infrastructure

Neara builds a SaaS platform that creates a precise 3D digital twin of entire infrastructure networks. It fuses GIS data, LiDAR imagery, and engineering specifications to produce an engineering-grade model of the network. The platform uses physics-based simulations and AI to test asset behavior under real-world scenarios, helping utilities anticipate risks, optimize maintenance, and plan upgrades. It differentiates by applying rigorous, cross-sector physics models at scale for major utilities, with a goal to expand internationally and extend into telecom and public transportation to support grid reliability and the energy transition.

Company size
201-500
Company stage
Series D
Total funding
$114.9M
Headquarters
Sydney NSW, Australia
Founded
2016

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