About the role and why it’s unique:

• Provide technical support for hardware and software systems across our local office and remote staff
• Manage, maintain, and troubleshoot Zoom Rooms and AV equipment
• Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity
• Assist with software and hardware installations and upgrades, ensuring seamless deployment
• Collaborate with senior IT staff on more complex technical problems, escalating when needed
• Keep track of work and troubleshooting steps using our ticketing system
• Deploy laptops as part of onboarding of new employees as well as providing spares to existing employees
• Maintain hardware inventory
• Document support procedures and update our internal knowledge base
• Support IT projects and participate in larger rollouts for the organization
• Participate in IT projects and roll-outs

Who you are:

• A proactive technician with intermediate-level experience in IT support, capable of handling a range of technical problems independently
• Knowledgeable in Mac and Windows environments, with the ability to support both
• Working knowledge of Google Workspace, Slack, and Zoom
• Understanding of network concepts
• Passionate about solving problems, especially diagnosing and fixing technical issues
• Someone with a strong, positive attitude, a knack for customer service, and a love for helping people - “Service with a smile”
• Able to work independently, complete tasks in a timely manner, and thrive in a fast-paced, high-growth startup environment
• Impeccable written and verbal communication with the ability to translate technical information in a non-technical format

Even better if you have:

• Prior experience supporting Okta and Mobile Device Management (MDM)

Our target starting base salary range for this position is between $63,000 and $75,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

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