Customer Support Engineer - Gas Turbines & Power Generation

Job Description

We are looking for a Customer Support Engineer to join our Customer Support Engineering team, based in our Madrid office. Relocation to Madrid will be required.

Working closely with the Engineering Team Leader, you will provide day-to-day technical support to customers, resolve complex engineering issues, and support the planning and execution of maintenance activities.

Our Customer Support Engineering team provides engineering support for the operation and maintenance of OEM gas turbines, steam turbines, generators, control systems and auxiliary equipment. The team works across scheduled and forced outages, ongoing plant operations, new business development and existing customer expansion, collaborating closely with programme management, commercial, tendering, service and repair teams.

This is a varied, customer-facing engineering role where you will have the opportunity to develop your technical expertise across multiple areas while making a direct contribution to the reliability, availability and safety of operating assets.

Key Responsibilities

As a Customer Support Engineer, you will:

• Provide technical support and problem resolution for customers relating to gas turbines, steam turbines, generators, control systems and associated auxiliaries.
• Support the operation and maintenance of MHI gas turbines, steam turbines, control systems and auxiliary equipment.
• Respond to internal and external customer requests, applying strong technical knowledge, analytical skills and sound engineering principles.
• Investigate technical issues, identify root causes and develop effective corrective actions.
• Lead and manage root cause analysis for significant technical issues and provide technical leadership to personnel involved in resolving customer problems.
• Act as a liaison between field service teams and design engineering to drive timely technical resolutions.
• Support planned inspections and maintenance activities, including acting as the company engineer during gas and steam turbine inspections when required.
• Provide engineering support during planned and unplanned/forced outages to help meet customer availability requirements.
• Prepare technical reports, procedures, specifications, presentations and other engineering documentation.
• Ensure technical data and project information are accurately documented in accordance with engineering policies and procedures.
• Prepare and deliver technical presentations and participate in customer technical review meetings.
• Develop and maintain strong relationships with customers, ensuring their technical requirements and issues are understood and addressed promptly.
• Provide technical input to commercial teams supporting sales, service and proposal activities.
• Act as an interface between commercial, service and repair functions.
• Support the identification and resolution of Technical Non-Conformance Reports (NCRs) and Requests for Action (RFAs).
• Develop proactive working procedures and improvements to increase future efficiency.
• Assist the Engineering Manager and wider engineering team with customer support activities and other technical projects.

Qualifications

• A Bachelor's degree in Mechanical Engineering or a related discipline.
• Although not required, experience or exposure to turbine design, operation, repair, service, installation or commissioning would be beneficial.
• A strong understanding of the principles thermodynamics
• Experience developing and writing technical specifications and/or proposals.
• Strong analytical and problem-solving skills, with the ability to develop practical engineering solutions.
• Excellent technical report-writing and communication skills.
• Strong customer service and organisational skills.
• The ability to communicate effectively with colleagues, customers and stakeholders at all levels, across multiple countries.
• Good working knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Experience with simulation or engineering software would be advantageous.
• Fluency in business English.

Additional Information

At Mitsubishi Power EMEA, we are committed to building a workplace where people feel respected, included and able to contribute. 

Our strength comes from the different experiences, perspectives and expertise of our people. Across our business, we work with colleagues from a wide range of countries, cultures, disciplines and backgrounds, and we believe this diversity helps us make better decisions, solve complex problems and deliver stronger outcomes for our customers. 

We welcome applications from people of all backgrounds and make recruitment decisions based on skills, knowledge, qualifications, experience and potential. We are committed to providing a fair and consistent recruitment process, giving every candidate the opportunity to demonstrate what they can bring to the role. 

If you need any reasonable adjustments or support at any stage of the recruitment process, please let us know. We will work with you to understand how we can best support you.