About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

About the Role

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s expansion into the enterprise market. This is a builder role, your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle, from discovery and architecture through proof-of-concept and implementation, while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won’t just run demos, you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you.

Location: We are flexible on remote work from home if you reside in one of the following U.S. states: GA

Travel Requirement: ~ 30%, including strategic customer meetings, industry events, and team collaboration

What You’ll be Doing

Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction
Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment
Other duties as assigned

Technical Requirements

Proficiency in Windows environments (registry, services, performance troubleshooting)
Familiarity with Linux/macOS systems and basic command-line troubleshooting
Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
Hands-on experience with ITSM platforms and endpoint lifecycle management
Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred
Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
Experience with Salesforce, Jira, Highspot, or equivalent systems is required

About You

5+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers
Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms
Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale
Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders
Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives
Known for high emotional intelligence, technical credibility, and a customer-first mindset
Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools
Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus

What You’ll Love

We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Candidate Privacy
When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy.

NinjaOne

Enterprise Solutions Engineer

About the Job

Requirements

Responsibilities

Desired Qualifications