L2 Security Administrator

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Missions:

• Ensure the operational and technical management of perimeter security solutions, guaranteeing their proper functioning, compliance, and customer satisfaction.
• Act as the technical point of contact and coordinate incident management. Lead meetings and committees, advise and train customers, support the sales team, and contribute to the continuous improvement of services.
• Ensure infrastructure security, make independent decisions, and provide accurate reporting to support the development of products and services.

Roles and Responsibilities:

1. Sales Support and Integration

Support the sales team in preparing new proposals and participate in the integration or enhancement of solutions.

2. Project-Based Transition Management

Participate in customer account transitions in a project-based environment, providing technical advice and recommending appropriate solutions.

3. Operational and Technical Responsibility

• Ensure the proper functioning of perimeter security solutions.
• Act as the primary customer contact for technical matters.
• Ensure service quality and compliance with applicable requirements.

4. Ticket Management

• Handle tickets relating to incidents, changes, and problems.
• Coordinate with software vendors and equipment manufacturers and manage escalations.

5. Leading and Participating in Technical Governance Meetings

• Organise crisis meetings, prepare reports and meeting minutes, and participate in operational committees and project follow-up meetings.
• Prepare and facilitate customer technical committees (Cotech) in a collaborative environment.

6. Consulting and Training

• Provide technical advice and organise customer training sessions.
• Contribute to the development and enhancement of solutions, both independently and within project teams.

7. Compliance with Commitments and Continuous Improvement

• Ensure compliance with deadlines, quality standards, and contractual procedures.
• Identify and propose improvement initiatives.

8. Knowledge Transfer and Documentation

• Ensure knowledge transfer during changes to customer environments.
• Maintain technical documentation and operating procedures.
• Participate in the Champion Club, collect feedback, and conduct lessons-learned reviews (REX – Retour d’Expérience).

9. Security Maintenance and Management

Maintain the security of customer infrastructures through cybersecurity protection services and solutions, including Blacklake, SAT, vulnerability management, and AlgoSec.

10. Autonomy and Reporting

• Make operational decisions, prepare dashboards, and report on activities.
• Proactively suggest improvements and contribute to the evolution of products and services.
• Make independent decisions and implement immediate operational corrections in accordance with established standards, practices, and procedures.

About you

Profile:

• Degree in Computer Science or an equivalent qualification, with knowledge and certifications in the field of cybersecurity, and at least 2 years of experience in a similar IT role, primarily supporting large enterprise accounts in infrastructure and cloud solutions.
• Strong technical knowledge of security domains, including authentication, firewalls, IPS/IDS, antivirus solutions, and SIEM.
• Proficiency in major security vendors and providers, such as Fortinet, Check Point, Palo Alto Networks, McAfee, Juniper, Cisco, and cloud security solutions.
• Excellent verbal and written communication skills.
• Dynamic, with strong interpersonal skills, a passion for IT in general, and a strong customer service orientation.
• Proactive, diplomatic, persuasive, and able to work effectively within a team of experts.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.