Full-Time

Manager – Professional Services

LogicMonitor

LogicMonitor

1,001-5,000 employees

Comprehensive infrastructure monitoring for predictive insights

AI & Machine Learning

Senior

London, UK

Required Skills
Python
Sales
Management
Linux/Unix
Requirements
  • 5+ years leadership experience in Professional Services, IT Operations or Software Development
  • Ability to thrive and deliver effectively in a fast-paced work environment
  • Ability to apply critical thinking and work collaboratively to prioritize and problem solve Customer challenges, balancing short and long term objectives
  • Strong interpersonal and customer relationship skills; ability to align and influence at all levels of an organization
  • Proven ability to hire, manage and motivate a thriving and diverse team of high-performing individuals
  • Ability to manage staffing across geographically distributed offices
  • Experience in scripting and software development workflows
  • Working knowledge of GiT, Python, Groovy/Java, or PowerShell
  • Understanding of Windows and/or Linux Server Application Administration, Cloud platforms, and IT infrastructure platforms
  • Experience with LogicMonitor products or ITIM
  • AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA or MCSA or equivalent
  • Experience and/or certification in ITIL processes or similar framework
Responsibilities
  • Provide day-to-day management, leadership, and oversight of personnel; define professional development opportunities for the EMEA Professional Services team
  • Plan and execute quarterly performance objectives, ensure adequate staffing, manage personnel issues and performance
  • Manage and share team metrics and trends that provide visibility into team activity, productivity, efficiency, effectiveness and Customer satisfaction; identify and drive metric improvement initiatives
  • Hands on approach and execution of select projects to understand, align and drive best practice approaches to scoping, project management and delivery
  • Partner with the Customer Success and Sales teams as critical stakeholders for Customer onboarding, deployment planning and long-term ARR growth
  • Gather feedback around Product and Tech Ops and align with Global PS, CS and CTA leadership to drive awareness and evolution of our Products and Services
  • Work with the Technical Support team to provide training and advanced troubleshooting
  • Dedicate ample time with LM Customers, Prospects, and Partners to remain closely aware of Customer challenges and industry trends relating to software deployment
  • Participate and contribute as a member of the Professional Services Management Team

LogicMonitor stands out as a leader in the tech industry due to its comprehensive monitoring capabilities, from on-premises to the cloud, ensuring smooth business operations across various sectors. The company's commitment to customer empowerment is evident in its extensible monitoring platform, which allows businesses to shift from maintenance to innovation by identifying and solving problems before they arise. Furthermore, LogicMonitor's use of artificial intelligence and machine learning to anticipate customer needs and risks showcases its forward-thinking approach, providing insights that facilitate business growth and reduce operational expenses.

Company Stage

M&A

Total Funding

$142.9M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-3%

2 year growth

0%