Regional Operations Administrator

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 36 distinct markets across 14 states, CHS is committed to helping people get well and live healthier. CHS operates 71 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

Regional Operations Administrator 

The Regional Operations Administrator, reporting to the Regional President, will work within the assigned CHS Operating Region and be responsible for supporting the Region, and affiliated hospital leaders in market development, service line strategies, physician and partner alignment initiatives that produce volume growth and improve market share in the communities in which we operate.

The Regional Operations Administrator will work in collaboration with corporate office departments and Hospital System Leaders to develop project plans and execute them accordingly.   The position serves as part of the leadership development program and will require future relocation to prepare for advancement within the organization.

The responsibilities of the Regional Operations Administrator include, but are not limited to:

Business Development / Strategy:

• Collaborates with Operations and Development team in conjunction with Regional President and hospital leaders to identify and pursue strategic growth opportunities in areas such as service line development, network integration, joint ventures, access point development, expansion of acute care and outpatient healthcare services, coordinated care networks, medical staff development and physician alignment.
• Coordinates with corporate subject matter experts in areas such as strategic planning, real estate, managed care, service line development, acquisitions, provider outreach and physician practice services to drive improved planning and performance
• Areas of focus: access points, real-estate, physician practice start-up acceleration plans, physician recruitment needs list / PCP pipeline, CON and regulatory matters, Competitive Position Review follow-ups

Volume / Revenue

• Works with operational and financial leaders to ensure accurate forecasting, proforma modeling, goal setting and measurement metrics for key business development initiatives. 
• Studies internal and external data sources to analyze market opportunities, trends and competitive dynamics in order to identify and implement short and long term strategies in response to market needs and demands.
• Areas of focus: Target tools to budget gross revenue, surgeries and admissions

Operations Analysis / Structure: 

• Troubleshoots through obstacles to remove barriers to successful deployment of business development initiatives, while keeping key projects on track, meeting deadlines and ensuring completion
• Monitors and measures success of strategic initiatives, including tracking volume, market share, quality/clinical outcomes, costs and other operational and financial performance metrics.
• Attend Market/Regional CEO meetings to present data driven results and strategies
• Areas of focus: surgery analysis, dashboards (decision point / accountability data), data tracking, network integrity tool, CEO call agenda

Regional Coordination:

• Work in collaboration with each member of Regional Leadership to prepare site-visit agendas and data prep for key facility presentations to the Region.
• May assist with site-visit decision points, key summary notes and actions.
• Set appropriate cadence with Regional Leadership on tactical calls for site-visit follow-ups and opportunities.

Education:

• Must possess a Bachelor’s degree in Business Administration or related field from an accredited institution
• Master of Healthcare Administration or MBA with Healthcare concentration degree also required; Majority of coursework in classroom setting highly preferred

Qualifications:

• 2 years operations within an acute care hospital experience required; CHS experience highly preferred
• Proven experience in planning and executing healthcare growth strategies that produce volume, market stabilization/growth and positive net revenue and EBITDA
• Strong understanding of current healthcare trends and challenges
• Excellent communication, collaboration, and interpersonal skills
• Ability to multitask, meet deadlines, and have the flexibility to accommodate schedules, travel, events, projects, etc. as they arise
• Must have excellent organizational skills
• Requires the ability to work in a fast-paced environment