Tier 2 Desk Side Support Specialist
About the job
- U.S. citizenship is required, and the candidate must be able to obtain a High Public Trust clearance.
- An Associate's degree in Information Technology, Computer Science, or a related discipline and/or at least 4 years of progressively responsible experience in IT support and administrative roles is required.
- Experience supporting government, business, technical, and IT personnel is required.
- Proficiency with Microsoft Office Suite, Microsoft SharePoint, Microsoft SCCM, Microsoft Intune, and Active Directory is required.
- Ability to work effectively in a fast-paced support environment while maintaining professionalism and reliability is required.
- Candidates must be able to lift and move equipment weighing 50 pounds or more as required.
- Provide Tier 2 desk-side and remote support for end-user systems, peripherals, and network connectivity.
- Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
- Diagnose and resolve complex issues involving Windows Operating System, Active Directory, Azure Virtual Desktop performance, SCCM client health, BitLocker recovery, and Microsoft Intune-managed devices.
- Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
- Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
- Collaborate with Tier 3 support and Infrastructure teams on escalated issues and advanced troubleshooting.
- Document and track service tickets, resolutions, and support activities in ServiceNow.
- Maintain and organize project files, reports, and technical documentation in electronic and manual formats.
- Monitor IT asset inventory and assist with procurement tracking.
- Ensure compliance with IT security policies, standards, and procedures.
- Handle sensitive or classified materials with discretion and accuracy.
- Familiarity with Apple Mac products, thin clients, and Dell hardware.
- CompTIA Security+ certification.
- Microsoft Certified: Endpoint Administrator Associate certification.
About the company
Ignite IT designs and modernizes software systems for U.S. federal agencies and private-sector organizations. Its consulting and engineering teams help clients replace older applications, move workloads into the cloud and automate business processes while keeping existing systems running. Work spans public services such as patent filing and federal court case management, with projects combining custom software development, data workflows and support for the people who use those systems. The company earns its business through technology delivery and advisory engagements, working directly with customers and alongside partners. Founded in 2018, Ignite IT is headquartered in Ashburn, Virginia.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ashburn, VA
Founded
2018
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Simplify's Take
What believers are saying
- Retirement matching vests immediately: Ignite advertises full vesting of its employer 401(k) match from day one.
- Time off starts at hire: Ignite advertises three weeks of vacation, increasing with tenure.
- Internal advancement reaches executives: Ignite announced September 2026 promotions to chief people officer and chief accounting officer.
What critics are saying
- Citizenship gates entry: Ignite requires U.S. citizenship for its Ashburn junior AI prompt engineer role.
- Remote-only candidates face limits: Ignite's Ashburn junior AI prompt engineer position is classified as hybrid.
- Government approvals shape delivery: Ignite supports formal system authorizations and continuing federal security compliance.
What makes Ignite IT unique
- Senior specialists shape teams: Ignite says its architects and engineers average 15 years of experience.
- Product ownership has a defined method: Ignite's five-phase lifecycle runs from concept through adoption.
- Audited processes underpin delivery: Ignite lists ISO certifications covering quality, information security, and IT service management.
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