Embitel Technologies

Product engineering for automotive and ecommerce

Application Engineer Technical Support

IT Service Desk & End User SupportUpdated on Nov 13

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Experience providing application engineering support and technical support to domestic and global users.
Strong technical background handling Tier 2 and Tier 3 issue resolution, including code understanding and debugging when needed.
Knowledge of problem-solving mechanisms and root cause analysis methods.
Troubleshooting and analysis skills, including tracking ongoing tickets and achieving service-level agreements.
Basic understanding of communication trace analysis and experience with protocols such as CAN, J1939, UDS, and XCP.
Experience working in geographically distributed and culturally diverse workgroups.
Experience with projects in multiple technologies and functions.
Written and verbal communication skills.
Experience representing data in reports and charts.

Responsibilities

Provide application engineering and technical support to domestic and global users.
Handle Tier 2 and Tier 3 issues, including code understanding and debugging when needed.
Troubleshoot and analyze issues, track ongoing tickets, and achieve service-level agreements.
Read logs.
Support software applications on different operating systems, including Windows and mobile operating systems, and applications on Android and iOS.

Desired Qualifications

Experience supporting mobile applications.
Experience working in the automotive domain.
Computer programming skills, including Android programming, Java, scripting languages, PL/SQL, or basic programming.

About the Company
Embitel Technologies is a Volkswagen AG (VW) Group Company. VW is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. VW is one of the world’s largest automaker by sales. VW sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.

Job Description:

Experience in of application engineering support, technical support to domestic and global users.
Strong technical background in technical support handling Tier 2 and Tier 3 issue resolution - includes code understanding and debugging if needed.
Know to problem solving mechanisms, Root Cause Analysis methods
Good troubleshooting and analysis skills. Keep track of all ongoing tickets and achieve SLAs.
Basic understanding on how to perform Communication traces analysis. Protocol worked on CAN, J1939, UDS and XCP etc.
Read Logs, handling mobile application support would be added advantage.
Working in automotive domain would be added advantage.
Experience of working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills
Computer Programming languages like Android Programming, Java and Scripting languages, PL/SQL or basic programming will be added advantage.
Experience with projects in multiple technologies and functions.
Excellent written and verbal communication skills
Experience in representing data in form of reports/charts.
Good to have experience in supporting software application on different OS windows/ mobile OS and apps on Android and iOS.

Working with Embitel
• Freedom to challenge norms, make mistakes, learn and grow
• There is no ‘I’ in word ‘Team’ and no hierarchy at Embitel
• Employees of Embitel are partners of our excellence and growth. And they are at the core of
organization’s Mission and Vision

To explore an exciting & progressive Career development at Embitel India:
• Visit us at: www.embitel.com
• Follow us at https://www.linkedin.com/company/embitel-technologies-india

About the Company

Embitel Technologies

Product engineering for automotive and ecommerce

Embitel Technologies provides Product Engineering Services for automotive and IoT, along with Digital Commerce services for Magento and SAP Hybris. It develops embedded software and hardware, AUTOSAR stacks, in-vehicle networks, ADAS, and HMI/UI, plus model-based development and ISO 26262 safety work; in commerce, it builds and manages Magento and hybris stores with strategy, design, integration, migration, mobile solutions, and ongoing support. The company differentiates itself through a strong automotive-and-retail focus, German-quality standards like CMMI Level 3 and ISO certifications, and global partnerships, backed by a proven client track record. Its goal is to turn automotive and IoT concepts into working products and enable scalable, secure omnichannel commerce for businesses.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Stuttgart, Germany
Founded: 2006

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