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Carrier Global

HVAC, refrigeration, and fire and security solutions

Customer Service Representative - Technical

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeKorntal-Münchingen, GermanyIn-person

About the Job

Requirements

  • Completed technical vocational training, technician qualification, or master craftsman qualification in HVAC, refrigeration, air conditioning, energy, or building services engineering.
  • Experience in direct customer contact and technical consulting.
  • Good knowledge of modern heating and heat-pump systems, as well as renewable energy technologies including photovoltaics and electricity storage.
  • Presentation and facilitation skills.
  • Confident use of Microsoft Office; knowledge of SAP, Salesforce, or comparable customer relationship management or enterprise resource planning systems is advantageous.
  • Fluent German.

Responsibilities

  • Conduct technical training for specialist partners.
  • Provide telephone and in-person advice to specialist tradespeople and sales partners on heating, heat-pump, and energy systems.
  • Support customers with planning and designing system concepts.
  • Advise on system solutions for heat pumps, photovoltaics, energy management, and hybrid systems.
  • Work closely with field sales, service, and technical specialist departments.
  • Provide technical advice, handle commercial processing, and actively support sales for customers and field sales.
  • Process quotations, orders, invoices, returns, and credit notes both commercially and technically at the sales branch.
  • Qualify customers in the use of the company's products and solutions and serve as a knowledgeable point of contact.

Desired Qualifications

  • Knowledge of SAP, Salesforce, or comparable customer relationship management or enterprise resource planning systems.

About the Company

Carrier Global

HVAC, refrigeration, and fire and security solutions

Carrier Global provides intelligent climate and energy solutions for residential, commercial, and industrial sectors, including HVAC, refrigeration, and fire and security systems. It sells equipment and related services and is transitioning from a hardware maker to a digital solutions provider that uses building automation and energy management. The company differentiates itself through a global footprint, a broad product portfolio, and a strategy of digital transformation supported by selective acquisitions while shedding non-core assets. Its goal is to help customers improve building efficiency, reliability, and safety by integrating physical equipment with digital technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Palm Beach Gardens, FL
Founded
2003

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