Captain Waiter

Job Description

The Captain Waiter is responsible for supervising the restaurant service team and ensuring exceptional guest experiences in accordance with the hotel's luxury service standards. The role involves overseeing daily restaurant operations, coordinating service flow, assisting team members, and maintaining the highest levels of guest satisfaction.

• Deliver personalized and attentive service to all guests, ensuring a memorable dining experience.
• Greet guests professionally and assist with seating arrangements when required.
• Present menus, explain dishes, daily specials, promotions, and beverage recommendations.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Anticipate guest needs and exceed expectations through proactive service.
• Supervise and coordinate the activities of waiters, runners, and hosts during service.
• Conduct daily briefings and communicate operational updates to the team.
• Ensure smooth service flow and maintain service standards throughout operating hours.
• Monitor table assignments and optimize seating arrangements.
• Ensure all side stations are properly stocked and maintained.
• Guide, train, and coach food and beverage team members on service standards and product knowledge.
• Assist in onboarding new colleagues and conducting on-the-job training.
• Motivate the team to achieve departmental goals and guest satisfaction targets.
• Monitor employee performance and provide constructive feedback.
• Maintain comprehensive knowledge of menu items, ingredients, preparation methods, and beverage offerings.
• Make informed recommendations to guests regarding food and wine pairings.
• Ensure accurate order taking and timely delivery of food and beverages.
• Ensure compliance with luxury hospitality standards and brand requirements.
• Monitor cleanliness, presentation, grooming, and hygiene standards of team members.
• Conduct regular checks of dining areas, equipment, and service stations.
• Ensure adherence to food safety and hygiene regulations.
• Assist in achieving departmental revenue and profitability targets.
• Support upselling and promotional initiatives.
• Ensure accurate billing procedures and cash handling practices.
• Monitor and control breakage, wastage, and operational costs.
• Follow hotel policies and procedures relating to health and safety.
• Ensure compliance with HACCP and local food safety regulations.
• Maintain a safe working environment for both guests and colleagues.

Qualifications

• Minimum 2-3 years of experience as a Captain Waiter or Senior Waiter in a luxury hotel or upscale restaurant.
• Strong knowledge of fine dining service standards and restaurant operations.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Good command of English; additional languages are an advantage.

Additional Information