Grupo Mariposa

Builds food and beverage businesses across markets

Use Case Operations Coordinator

Business OperationsConfirmed live in the last 24 hours

Full-timeGuatemala City, GuatemalaNo salary listedIn-person

About the Job

Requirements

Completed coursework (Pensum Cerrado) in Industrial Engineering, Business Administration, or a related field.

Responsibilities

Manage the implementation, monitoring, and control of technological systems focused on O&L processes, and consolidate and analyze information according to established requirements to provide comprehensive support for projects, tasks, and routines in the Digital Channel area of CBC GT.
Thoroughly follow up on incidents reported by users, including salespeople, customers, and logistics operators, to ensure continuous improvement of digital tools.
Make gaps and challenges visible to support implementation of digital initiatives in the O&L area.
Ensure compliance with defined KPIs in delivery processes to achieve sustainable and replicable results.
Train different areas and roles on digitalization, commercial routines, tools, and the digital ecosystem to strengthen user profiles and promote digitalization.
Support delivery operations at agencies using a traditional model as they transition to a digital operating model.
Promote adoption of digital tools among different roles in delivery logistics to standardize their use as part of the work routine.

Descripción del empleo

Descripción del Empleo:

Gestionar la implementación, seguimiento y control de sistemas tecnológicos enfocado en los procesos de O&L, además de realizar la consolidación y análisis de información conforme a las requisiciones establecidas para proporcionar soporte integral en proyectos, tareas y rutinas del área Canal Digital de CBC GT

Finalidades Específicas:

Seguir exhaustivamente incidencias reportadas por los usuarios (vendedores, clientes, y operadores logísticos, etc.) para garantizar la mejora continua de las herramientas digitales.
Dar visibilidad de brechas y desafíos a superar para lograr la implementación de las iniciativas digitales en el área de O&L
Velar por el cumplimiento de los KPI definidos en los procesos de entrega para obtener resultados sostenibles y replicables.
Capacitar a las diferentes áreas y figuras en temas de digitalización, rutina comercial, herramientas y ecosistema digital para complementar los perfiles de los usuarios e impulsar la digitalización.
Acompañar el proceso de entrega en las agencias con modelo tradicional para transformarlas hacia un modelo digital de operación.
Impulsar la adopción de las herramientas digitales para las diferentes figuras del área logística de entrega para estandarizar su uso como parte de la rutina laboral

Requisitos

Pensum Cerrado: Ingeniería Industrial, Administración de empresas o carrera afín

Información adicional

La misión de Grupo Mariposa es fomentar el crecimiento y la sostenibilidad dentro de la industria global de alimentos y bebidas. Estamos comprometidos con la excelencia a través de una gestión disciplinada, prácticas innovadoras y una cultura dinámica que acepta el cambio.

About the Company

Grupo Mariposa

Builds food and beverage businesses across markets

Grupo Mariposa runs food and beverage businesses serving consumers across Latin America and other markets. Its portfolio includes cbc, a beverage maker; beliv, a house of proprietary drink brands; and Bia, whose businesses cover coffee, culinary products and sweet snacks. Across the group, companies manufacture and sell branded drinks and packaged foods, manage distribution networks, and operate restaurant concepts. They generate revenue through branded product sales, beverage bottling, wholesale distribution and food-service operations, using channels tailored to retail and dining customers. The group traces its operating roots to 1885, when it began as a beverage maker, and is headquartered in Guatemala City, Guatemala.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1885

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