Key Account Manager

Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry.

We are looking for a dedicated and passionate individual to join our Pharma Solutions team as Key Account Manager. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world!

Your Focus

As Key Account Manager, you will help in building relationships and programs that support and drive growth for pharmaceutical customers in South Asia (India).

The role is Mumbai, India based and will report to Regional Commercial Leader.

How you will Contribute

• Understand and leverage Pharma Solutions strategy, values, organization, capabilities, proprietary technologies, resources, product and service offerings.

• Position Pharma Solutions as a strategic trusted partner by co-creating winning value propositions that satisfy customer needs and support them to achieve their objectives.

• Identify/create new business opportunities for the company, develop and execute strategies to generate new sales and help the company to achieve its financial goals.

• Identify customer needs aligned with the company solutions. Develop deep customer relationships at all levels through intensive networking and providing best in class customer service.

• Strive to understand customer strategy, brands, potential and how the company will deliver value to their business.

• Create, present and professionally execute account plans aligned with business objectives. Keep plans updated to maintain relevancy.

• Be accountable for accurate periodic sales forecasts and understanding of variances to forecasts and budgets.

• Prepare sales reports and new business activity reports for the company management.

• Leverage internal resources, understand the company's organization, capabilities, proprietary technologies, product and service offerings.

• Primary contact for customers, maintain and improve the company's position and image.

• Establish productive, professional relationships with Key personnel in assigned customer accounts.

• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers.

• Manage the entire product line life cycle from strategic planning to tactical activities.

• Drive top-line revenue growth of your customer portfolio and overall market adoption of Pharma Solutions products while managing the day-to-day customer interactions.

• Develop and manage a strong network of customers, establish relationships of trust and adding value for the customer by providing personalized expertise and solutions.

• Fully recognizes oneself in Pharma Solutions core values and cultural signature: Customer centricity, Creativity, Speed of execution, Entrepreneurship, Quality.

• Find, approach, and engage with new customers globally, identifying new business opportunities; Build and convey compelling value propositions for our API’s and Excipients.

• Consistently deliver on monthly and annual Territory demand sales and profit targets.

• Become the center of expertise on API’s and Excipients for your customers and be their ambassador within the Pharma Solutions.

• Liaise with multi-functional teams internally to co-ordinate complex business development opportunities and customer projects (Marketing, Finance, Procurement, Quality etc.)

• Manage internal stakeholders, including setting out and following up on actions, as well as monitor and report progress to ensure meeting project deadlines and objectives.

• Collect and analyze market information, such as market trends and competitive information, prepare market reports and proactively set out the right strategies and programs based on this information.

What you will need to be successful

• Minimum Bachelor’s degree in Pharmacy from reputed Pharmaceutical College in India.

• Atleast 12-15 years of experience in Sales of Pharmaceutical APIs and Excipients in South Asia (India).

• Responsible for Key Accounts in South Asia (India).

• Business Management or MBA degree will be an added advantage.

• Experience with customers engagement and key account management.

• Business to Business sales experience in a commercial and technical sales environment.

• Knowledge of pharmaceutical industry trends, companies, technology.

• Proven value selling and negotiation skills.

• Strong interpersonal skills, networking ability and team player.

• Effective listening, verbal and written communication, and presentation skills.

• Well versed with Microsoft applications (Excel, Word, Powerpoint).

• Willing to travel extensively (15-20 days in a month minimum).

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more