Room Attendant

Job Description

First impressions are everything! As a Room Attendant with Fairmont Royal York, you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean.  The luxury our Guests experience will ensure their return.

• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Foster positive cross departmental relationships to create a seamless experience
• Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives
• Clean and sanitize all assigned  guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies
• Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Consistently update and record all cleaned rooms in provided mobile devices
• Report any maintenance needs required in guest rooms, service areas and public spaces
• Communicate any specific guest requests or concerns with a Housekeeping leader
• Participate in deep cleaning of rooms as required
• Return and properly tag all lost and found articles in the Housekeeping Office
• Working safely to prevent injury\
• Performs other related duties and follow hotel standards as assigned/applicable
• Will work weekends, holidays and shift work as scheduled

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Qualifications

• Previous housekeeping experience in a luxury hotel an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
• Standing for entirety of 8 hour shift

Additional Information

What’s in it for you? 

• Starting Rate of Pay: $23.24 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement. 
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

This posting is for an existing vacancy. 

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.