Senior Account Manager

Company description

We are closed for summer break, all applicants will be reviewed once we are back in 2026.

Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we’ve become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that together form a United Commerce Ecosystem that provides all the expertise clients need to navigate the commerce marketing landscape. Our 800+ Martians across North America, Europe, Australia, New Zealand and Asia exist to drive growth for our people, our clients, and our communities all across the globe. In late 2024 Mars United Commerce became part of the Publicis Groupe.

Overview

Our Melbourne team is expanding, and we’re on the lookout for a Senior Account Manager who thrives in a fast‑paced agency environment and knows how to lead client relationships with confidence, clarity and genuine care. This role sits at the heart of our client service function — you’ll be the day‑to‑day lead across key accounts, partnering with senior leaders to deliver seamless end‑to‑end activations across shopper, experiential and retail channels.

You’ll bring a proactive mindset, a collaborative spirit and a knack for turning complex briefs into beautifully executed work that exceeds expectations. If you love building strong client partnerships, keeping projects moving and lifting the bar on delivery, you’ll feel right at home.

Role Responsibilities

• Interpreting client briefs and leading internal briefings with cross‑functional teams to ensure clarity and alignment from the outset
• Owning proposal development including timelines, cost scoping, mood boards, copy crafting and proofing
• Driving end‑to‑end campaign execution across shopper and retail activations, ensuring delivery against scope, budget and quality benchmarks
• Building strong client relationships through timely communication, proactive problem‑solving and consistent delivery excellence
• Leading client WIPs including preparation of documentation and hosting meetings
• Writing clear and actionable studio briefs that translate client feedback into accurate creative direction
• Proofing creative outputs to ensure accuracy, quality and alignment to brief
• Developing and presenting campaign reporting in partnership with our Data Analyst, crafting compelling performance narratives
• Managing all project finances including estimates, monthly financial processes and budget reconciliations
• Working with suppliers to secure competitive quotes and maintain strong commercial outcomes

Desired Experience & Attributes

• Minimum of 5 years of commerce experience at a marketing or advertising agency inclusive of shopper, experiential, ecommerce and media.
• Possesses an entrepreneurial spirit and a ‘self-starter’ mentality with a deep sense of accountability, creativity, resourcefulness, and desire to collaborate and step in for the good of the team and agency
• Collaborative approach to teamwork and problem-solving
• Sound decision-making skills based in agency, client, and industry knowledge
• Passion for business and dissatisfaction with the status quo – always thinking of ways to improve and grow

Why Join Us? You’ll be part of a global network with access to industry-leading tools, flexible working options, and a culture that values creativity, collaboration, and growth. Plus, enjoy perks like wellbeing programs, career development opportunities, and the chance to work on world-class brands.

You can read more about our benefits here:

#LI-ES1

Additional information

What we can offer:

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.
  
  

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected]; your personal information will be kept confidential.