Warranty Coordinator

JOB SUMMARY

The Post-construction Warranty Coordinator’s primary role is to support the day-to-day coordination of warranty calls on projects completed by McKenney’s. The Warranty Coordinator will work with the warranty team to ensure technicians are dispatched in a timely manner. The Warranty Coordinator will also work with vendors to coordinate replacement part ordering, receipt, and delivery. This role will require direct interaction with Project Managers, Technicians, Customer Service (dispatch), Owners, General Contractors, and Vendors in many cases.

JOB RESPONSIBILITIES

· Set up warranty projects including establishing the warranty budget and initial gross margins.

· Coordinate warranty calls with technicians to address customer issues in a timely manner.

· Coordinate warranty parts replacements with vendors, ensuring that credits are received and appropriately applied to project cost.

· Collect and manage data accurately related to warranty calls.

· Collaborate with the startup and commissioning team(s) to identify primary technicians for warranty calls.

· Collaborate with Field Operations to identify construction foremen and assign them to address workmanship (preventable) warranty calls.

· Facilitate warranty RCA meetings to establish lessons learned to report back to the business.

· Collaborate with quality team to analyze areas for quality improvement from both construction and post-construction events.

· Follow up with owners/customers after a warranty call is closed to get feedback and ensure the issue is resolved to their satisfaction.

· Capture lessons learned from significant warranty events and review them with the Quality department manager.

· Participate in warranty turnover meetings to optimize warranty cost control.

BASIC QUALIFICATIONS

Education and Experience

· Knowledge or experience with HVAC

· High school diploma or GED

· Must have basic PC experience in Windows environments, working knowledge of word processing, spreadsheets, email, Web-enabled applications, and database software

Knowledge, Skills, and Abilities

· Must be a self-starter, with ability to work well as part of a team and independently

· Solid reasoning, math, science, and technical skills

· Strong verbal and written communication skills

· High attention to detail

· Team-oriented and able to respond quickly to changing customer demands.

· Must have a professional appearance.

· Ability to use time productively, maximize efficiency, and meet challenging work goals

· Ability to take on additional responsibilities as needed, as well as determine and manage priorities with minimal guidance.

· Must possess and maintain an exceptional work ethic as well as uphold company values and demand the highest standard of conduct from self and others.

· Must be persistent and able to attain results under adverse circumstances

PREFERRED REQUIREMENTS

· Experience working with HVAC and plumbing design

· Experience working in a quality assurance/ quality control role

· Co-op or intern experience in the field

· Experience with Salesforce and/or Smartsheet

WORKING CONDITIONS AND PHYSICAL EFFORTS

· Work is normally performed in a typical interior/office environment

· None or very limited exposure to physical risk.

· None or very limited physical effort is required.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.