All Accor

Global hotel management, franchising, loyalty program

Gold Supervisor

Hotel Guest ServicesUpdated on Nov 11

Part-timeVancouver, BC, CanadaNo salary listedIn-person

About the Job

Requirements

Previous front desk experience is required, preferably in a five-diamond hotel environment.
Previous property management system experience is required.
Computer literacy in Microsoft Windows applications is required.
A university or college degree in a related discipline is an asset.
Serving It Right certification is required.
Food Safe certification is required.
A professional presentation is required.
Guest service skills and verbal and written communication skills are required.
Membership in Les Clef d'Or is an asset.
Interpersonal and problem-solving abilities are required.
Reliability and responsibility are required.
Ability to work well under pressure in a fast-paced environment is required.
Ability to work cohesively as part of a team is required.
Ability to focus attention on guest needs while remaining calm and courteous is required.
Frequent standing and walking throughout the shift are required.
Occasional kneeling, pushing, pulling, and lifting up to 20 pounds are required.
Occasional use of ladders, stairs, and ramps is required.
Canadian work authorization is required.

Responsibilities

Provide professional, friendly, and engaging service.
Provide guests with information about local and area attractions, restaurants, theatres, special events, tickets, confirmations, and other available services.
Develop and maintain guest relationships to support Fairmont Gold loyalty.
Develop and maintain contacts with business partners, concessionaires, the local community, and Fairmont Gold counterparts throughout Fairmont Hotels & Resorts.
Assist guests with information about hotel facilities.
Review Fairmont Gold reservations to ensure guest requests are met.
Assist guests in the Fairmont Gold Lounge with food and beverage service.
Manage work tasks among the pantry, lounge, and Fairmont Gold desk.
Address guest concerns, respond promptly, and log concerns and notify the appropriate departments.
Follow department policies, procedures, service standards, and safety policies.
Perform other duties as assigned.

Job Description

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
Assist guests regarding hotel facilities in an informative and helpful way
Review all Fairmont Gold reservations to ensure requests are met
Assists guests in the Fairmont Gold Lounge with food and beverage service
Manage the work tasks between pantry, lounge and Fairmont Gold desk
Address guest concerns and react quickly, logging and notifying proper departments
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Qualifications

Qualifications:

Previous Front Desk experience required, preferably in a 5 diamond hotel environment
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess Serving it Right certification
Must possess Food Safe certification
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and written communication skills
A member of Les Clef d'Or an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Occasional ascending or descending ladders, stairs and ramps

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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