Brown-Forman

Produces and sells whiskey, vodka, wine

Old Forester Distillery Guest Services Team Member I

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeLouisville, KY, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent GED is required.
At least one year of experience in hospitality, retail, or the spirits and wine industry is required.
Must have a flexible schedule to support operations Tuesday through Saturday from 9:00 AM to 5:30 PM, including holidays and some evenings.
Strong presentation and interpersonal skills are required.
Ability to provide exceptional customer service is required.
Ability to work in a fluid and fast-paced environment is required.
Must be physically capable of standing for long periods.
Ability to lift up to 40 pounds is required.

Responsibilities

Deliver two to three 75-minute walking tours of the distillery daily, including a 15-minute tasting experience.
Manage and lead groups of up to 25 guests through the distillery.
Conduct public and private distillery tours and platform tastings as required.
Explain Brown-Forman and Old Forester history, the fermentation, distillation, cooperage, maturation, and bottling processes, and the various Old Forester expressions.
Confirm guest counts and demographic breakouts before tours and ensure all guests are present before tours begin.
Greet guests upon arrival and serve as the first point of contact for the distillery.
Process tour tickets, credit card payments, refunds, and guest identification checks, including annotating under-21 and no-identification guests.
Communicate confirmed tour sizes and demographic breakouts to the tasting room and tour guide.
Provide guest lockers, direct guests, and facilitate foot traffic in the lobby.
Answer distillery phones, respond to guest inquiries, and book or adjust tour reservations.
Manage the guest-services cash drawer and resolve guest concerns, involving Tour Captains and the Guest Services Lead when necessary.
Set up tasting rooms according to guidelines, including water, food items, and tasting expressions.
Measure expression pours according to the tour experience and responsibility guidelines.
Monitor Xola and coordinate tasting-room setup for guest counts and demographic breakouts.
Greet guests entering tasting rooms and monitor tour timing during tastings.
Inventory tasting-room supplies weekly and report shortages to Tour Captains.
Clean dishes between tours and pre-set the tasting-room cart for the next day.
Set and clear tables between guests at George’s Bar.
Educate guests about gift-shop products and merchandise, restock shelves, and operate the retail register as needed.

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Meaningful Work From Day One
Are you passionate about creating memorable experiences and sharing the rich history of a legendary brand? Old Forester Distillery is seeking 4 Guest Services Team Members I to join our team and deliver exceptional hospitality to every guest who walks through our doors. In this role, you’ll take on a variety of responsibilities, including leading engaging hour-long tours and tastings, setting up and tearing down the tasting room, and managing front desk operations such as answering phones, greeting guests, printing tickets, and updating tour reservations. You’ll also be trained to assist in George’s Bar and the gift shop, ensuring every guest interaction is welcoming and seamless.

What You Can Expect

Tour Guide

Deliver 2-3, 75-minute walking tours of the distillery daily. Tour includes an hour tour followed by a 15-minute tasting experience.
Manage and lead groups of up to 25 guests through the Old Forester distillery.
Conduct public and private tours of the distillery.
Answer questions about Brown-Forman and Old Forester history while on tour.
Answer questions pertaining to the fermentation, distillation, cooperage, maturation, and bottling components of the Old Forester process.
Answer questions about the various Old Forester expressions.
Confirm guest counts and demographic breakouts with Guest Services before beginning the tour.
Call guests in the lobby, George’s Bar, and retail to ensure all guests are present before beginning the tour.
Conduct platform tastings as required.

Guest Services Coordinator

Serve as the first point of contact and greet guests upon arrival to the distillery.
Process tickets according to the confirmed tour experience.
Process credit card payments for guest tour experiences.
Verify guest identification and annotate U-21 and “no-id” guests accordingly.
Communicate confirmed tour size and demographic breakout to the tasting room and tour guide.
Process refunds as required.
Provide guest lockers as required.
Direct guests and facilitate foot traffic in the distillery lobby.
Answer distillery phones and respond to guest inquiries.
Book and adjust tour reservations as necessary and as required.
Responsible for the guest services cash drawer.
Resolve guest concerns and involve Tour Captains and Guest Services Lead as necessary.

Tour Operations Assistant

Ensure tasting rooms are set according to Old Forester Distillery tasting room guidelines to include the placement of water, food item, and tasting expressions.
Ensure expression pours are measured in accordance with the individual tour experience and responsibility guidelines.
Monitor Xola and confirm with Guest Services to ensure the tasting room is set to the appropriate guest count and demographic breakout (i.e. adults and minors).
Greet and welcome guests as they enter the tasting rooms.
Inventory tasting room supplies weekly and informs Tour Captains of shortages.
Monitor tour guide timing during tastings to ensure tours rotate through the tasting in a timely manner.
Clean dishes in between tours.
Pre-set tasting room cart for next day at the end of the previous day's shift.

George’s Bar

Set and clear tables between guests.

Retail

Educate guests on gift shop products/merchandise.
Restock shelves.
Work retail register as necessary.

What You Bring To The Table

Education - High School Diploma or Equivalent GED.
Minimum one year of experience in hospitality, retail or spirits/wine industry.
Flexible schedule to support an operation that runs Tuesday through Saturday, 9 AM to 5:30 PM. Must be flexible in availability to work holidays, and some evenings.
Strong presentation and interpersonal skills.
Ability to provide exceptional customer service.
Ability to work in a fluid and fast-paced environment.
Physically capable of standing for long periods of time.
Ability to lift up to 40 lbs.

Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.#LI

Requisition Type:

Employee

Management Level:

Operations

Global Job Level:

Number of Openings Available:

About the Company

Brown-Forman

Produces and sells whiskey, vodka, wine

Brown-Forman is a major American-owned spirits and wine company that sells well-known brands such as Jack Daniel's, Woodford Reserve, Old Forester, Tequila Herradura, Finlandia vodka, and Korbel wine. It operates by producing and marketing a portfolio of branded alcoholic beverages that are distributed worldwide, in more than 160 countries. The company's products are sold under multiple label brands across categories like whiskey, tequila, vodka, liqueur, and wine, supported by global marketing, distribution, and responsibility programs. Brown-Forman differentiates itself through its large, diverse brand portfolio, extensive global reach, and focus on responsible consumption and community involvement. Its goal is to maintain leadership in the global spirits and wine market, grow shareholder value, and promote responsible drinking and sustainability across its operations.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Louisville, KY
Founded: 1870

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