Thinkingbox

Global creative agency producing brand videos

Director, Client Services

Account ManagementConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USA

About the Job

Requirements

Significant experience in client services, account management, business leadership, or a similar role within an agency environment.
Experience leading large, complex, and integrated client relationships.
Strong knowledge of social marketing and an understanding of how social connects with broader brand, creative, content, production, media, and experiential work.
A proven ability to build trusted relationships with senior and executive-level clients.
Experience growing existing accounts and identifying new revenue opportunities.
Strong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing.
Experience leading, mentoring, and developing account or client-services teams.
Presentation, communication, negotiation, and relationship-management skills.
The ability to move between high-level strategic conversations and the details required to keep complex work moving.
A collaborative leadership style and the ability to bring different disciplines together around a shared goal.
Comfort working in a fast-paced, entrepreneurial agency environment where priorities can evolve quickly.
A genuine interest in culture, creativity, social media, emerging platforms, and how brands connect with audiences.

Responsibilities

Serve as a senior point of contact and trusted strategic partner for key client relationships.
Build long-term relationships with senior client stakeholders and develop a deep understanding of their businesses, objectives, challenges, and opportunities.
Lead complex client conversations, including strategic recommendations, creative presentations, scope discussions, challenges, and difficult conversations.
Ensure clients feel supported, informed, and confident in the work and partnership.
Anticipate client needs and proactively bring forward ideas, solutions, and opportunities.
Own the health and growth of key accounts, identifying opportunities to expand relationships across social, creative, content, production, media, experiential, technology, and other capabilities across the Thinkingbox collective.
Partner with leadership to develop account growth plans and support broader new-business initiatives.
Identify opportunities for organic growth and help convert them into revenue.
Maintain an understanding of account scopes, budgets, profitability, resourcing, and commercial performance.
Partner with Finance, Production, and agency leadership to ensure accounts are structured and managed sustainably.
Contribute to pitches, proposals, presentations, and new-business opportunities as needed.
Lead integrated engagements from initial brief through strategy, creative development, production, execution, and reporting.
Partner with Strategy, Creative, Social, Production, Media, and other disciplines to deliver cohesive, high-quality work.
Ensure projects remain aligned on scope, timing, budget, quality, and client expectations.
Remove roadblocks, solve problems, and help teams navigate complex or fast-moving client environments.
Champion ambitious creative thinking while balancing client objectives and commercial realities.
Lead, mentor, and develop Client Services team members, creating clear expectations and opportunities for growth.
Build a culture of accountability, collaboration, curiosity, and excellent client service.
Provide regular coaching and feedback to help team members strengthen strategic, commercial, and relationship-management skills.
Help structure account teams and resourcing to support client needs and team sustainability.
Partner with senior leadership on hiring, performance management, career development, and succession planning within Client Services.
Act as a senior leader within AntiSocial's Los Angeles office and contribute to the agency's overall direction and growth.
Evolve Client Services processes, tools, standards, and ways of working as the business grows.
Foster collaboration across AntiSocial, Thinkingbox, and The Heist.
Represent the agency with clients, partners, prospects, and the broader industry.
Monitor shifts in social, digital, culture, technology, creators, and consumer behaviour, and bring relevant insights to clients and internal teams.

Desired Qualifications

Familiarity with trading card games (TCGs), through playing, collecting, or professional experience with TCG brands, is a strong asset.

Salary Range: 150000 to 175000 (Currency: USD) (Pay period: per-year-salary)

Who We Are

Hi! We’re AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands. Our culture is one of collaboration, creativity, and connection. Whether it’s brainstorming with colleagues, hanging out with our office dogs, or enjoying monthly events, we keep our work environment vibrant, inclusive, and fun.

The Opportunity

We’re looking for a Director, Client Services to join our Los Angeles team and play a key leadership role across our client portfolio.

This person will be a senior strategic partner to our clients, responsible for building trusted relationships, leading high-performing account teams, driving organic growth, and ensuring we consistently deliver exceptional work.

You’ll sit at the intersection of client leadership, strategy, creative, production, and business growth. You’ll understand what our clients are trying to achieve, help translate those objectives into clear opportunities for our teams, and ensure the work we deliver is both creatively ambitious and commercially effective.

You’ll also help shape the future of our Client Services function in LA — developing talent, improving ways of working, identifying new opportunities within existing accounts, and contributing to the continued growth of AntiSocial and the broader Thinkingbox collective.

What You'll Be Doing

Client Leadership & Partnership

Serve as a senior point of contact and trusted strategic partner for key client relationships.
Build strong, long-term relationships with senior client stakeholders, developing a deep understanding of their businesses, objectives, challenges, and opportunities.
Lead complex client conversations with confidence, including strategic recommendations, creative presentations, scope discussions, challenges, and difficult conversations when required.
Ensure clients consistently feel supported, informed, and confident in the work and partnership.
Anticipate client needs and proactively bring forward ideas, solutions, and opportunities.

Account Growth & Commercial Leadership

Own the health and growth of key accounts, identifying opportunities to expand relationships across social, creative, content, production, media, experiential, technology, and other capabilities across the Thinkingbox collective.
Partner with leadership to develop account growth plans and support broader new-business initiatives.
Identify opportunities for organic growth and help convert those opportunities into meaningful revenue.
Maintain a strong understanding of account scopes, budgets, profitability, resourcing, and commercial performance.
Partner closely with Finance, Production, and agency leadership to ensure accounts are structured and managed sustainably.
Contribute to pitches, proposals, presentations, and new-business opportunities as needed.

Integrated Delivery

Lead integrated engagements from initial brief through strategy, creative development, production, execution, and reporting.
Partner closely with Strategy, Creative, Social, Production, Media, and other disciplines to deliver cohesive, high-quality work.
Ensure projects remain aligned on scope, timing, budget, quality, and client expectations.
Remove roadblocks, solve problems, and help teams navigate complex or fast-moving client environments.
Champion ambitious creative thinking while balancing client objectives and commercial realities.

Team Leadership

Lead, mentor, and develop members of the Client Services team, creating clear expectations and opportunities for growth.
Build a strong culture of accountability, collaboration, curiosity, and excellent client service.
Provide regular coaching and feedback to help team members strengthen their strategic, commercial, and relationship-management skills.
Help structure account teams and resourcing to support both client needs and team sustainability.
Partner with senior leadership on hiring, performance management, career development, and succession planning within Client Services.

Agency Leadership

Act as a senior leader within AntiSocial's Los Angeles office and contribute to the overall direction and growth of the agency.
Help evolve Client Services processes, tools, standards, and ways of working as the business continues to grow.
Foster strong collaboration across AntiSocial, Thinkingbox, and The Heist.
Represent the agency confidently with clients, partners, prospects, and the broader industry.
Stay close to shifts in social, digital, culture, technology, creators, and consumer behaviour, bringing relevant insights back to clients and internal teams.

What You’ll Bring

Significant experience in client services, account management, business leadership, or a similar role within an agency environment.
Experience leading large, complex, and integrated client relationships.
Strong knowledge of social marketing, with an understanding of how social connects with broader brand, creative, content, production, media, and experiential work.
A proven ability to build trusted relationships with senior and executive-level clients.
Experience growing existing accounts and identifying new revenue opportunities.
Strong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing.
Experience leading, mentoring, and developing account or client-services teams.
Excellent presentation, communication, negotiation, and relationship-management skills.
The ability to move comfortably between high-level strategic conversations and the details required to keep complex work moving.
A collaborative leadership style and the ability to bring together different disciplines around a shared goal.
Comfort working in a fast-paced, entrepreneurial agency environment where priorities can evolve quickly.
A genuine interest in culture, creativity, social media, emerging platforms, and how brands connect with audiences.

What Success Looks Like

In this role, success means building deep and trusted client relationships, growing key accounts, developing a strong Client Services team, and creating the conditions for our teams to produce their best work.

You’ll help ensure our clients see AntiSocial not simply as an agency executing briefs, but as a strategic partner that understands their business, proactively brings them opportunities, and can take ambitious ideas from brief to build.

Bonus Points!

Familiarity with trading card games (TCGs), whether as a player, collector, or through professional experience with TCG brands, is a strong asset.

Additional Info

Monday - Thursday in office (Fridays are remote optional)
Flexible time off, including paid vacation and sick days
Consistent culture and team-building events
Employee recognition and incentive programs
Seasonal celebrations and gatherings throughout the year
Office lunches
Branded company swag
Access to industry events, learning opportunities, and non-profit outreaches
Dog-friendly offices
Unlimited coffee, drinks, and snacks
Flex work and travel options
Comprehensive extended health benefits
401k matching

Equal Opportunity
At AntiSocial, we’re committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We believe that diversity is our creative strength – it's the range of perspectives, experiences, and backgrounds that fuels our best ideas and most innovative solutions. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here.

To Apply
Thank you for your interest in joining our team. Please submit your resume along with links to your online portfolio as part of your application (if applicable). Due to the volume of applications we receive, we’re unable to respond to every submission. However, all applications are kept in our talent database and will be considered for future opportunities.

About the Company

Thinkingbox

Global creative agency producing brand videos

Thinkingbox creates high-quality digital content and campaigns for brands, including video production, animations, and UI motion, to tell brand stories. It partners with clients from concept through post-production to produce promotional videos and other media, often building series or long-term collaborations with localized content. The company combines global reach with local localization to keep brand narratives consistent across markets, differentiating itself through end-to-end, scalable creative production. Its goal is to help brands connect with audiences, increase recognition, and drive engagement and growth through compelling digital storytelling.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Vancouver, Canada
Founded: 2009

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