Guest Service Agent

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure  

• Maintain cashier float and ensure accurate daily report of all money received

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts

• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through

• Ensure front desk work area is kept clean and in an orderly state at all time.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English ; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
•  Relevant experience is a must with in Hotel industry.

Additional Information