Guest Experience Supervisor

Property Description

Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture—making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Overview

Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Experience Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!

Key Responsibilities:

• Supervise and mentor the guest services team, including front desk agents and concierge staff
• Ensure efficient check-in and check-out processes for guests
• Handle guest inquiries, complaints, and special requests with professionalism and empathy
• Coordinate and communicate with other departments to ensure seamless guest experiences
• Monitor guest satisfaction and respond to feedback in a timely manner
• Assist with training new team members on service standards and hotel policies
• Maintain accurate records and prepare reports related to guest services
• Uphold high standards of service excellence and professionalism at all times

Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus
• Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
• Excellent customer service and communication skills
• Strong leadership and team-building abilities
• Friendly and outgoing personality
• Knowledge of hotel operations and reservation systems
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in computer systems and software

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.