Business Process Coordinator

With a strong footprint across Africa and the Middle East, OBT continues to grow its regional operations, supported by robust governance, disciplined financial control, and a hands-on leadership approach.

Looking for your next opportunity? 

As Business Process Coordinator, you will support the implementation, adoption, and reliable day-to-day operation of the Transportation Management System (TMS) and other logistics processes across OBT countries. The role is execution-focused and works closely with country teams, Group IT, and Operations to standardize processes, train users, resolve issues, and improve logistics workflows.

Responsibilities

• Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go-live support.
• Monitor day-to-day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
• Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
• Maintain and update SOPs, work instructions, process maps, and training materials for all logistics related processes.
• Support the standardization and optimization of operational, commercial, and administrative processes within the logistics environment.
• Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.
• Assist with system configuration, user acceptance testing, release implementation, and validation of new functions or process changes.
• Support data quality and management through checks, user follow-up, and correction of incomplete or inconsistent information.
• Prepare basic reports on system adoption, process compliance, open issues, training completion, and implementation progress.
• Act as a practical link between country operations and Group functions, ensuring requirements, issues, and changes are clearly communicated.
• Support audits, quality initiatives, and continuous improvement projects related to logistics systems, processes, and SOP compliance.

Requirements

• 1-3 years of experience in freight forwarding, logistics operations, business processes, systems support, or a related role.
• Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP, or logistics system is preferred.
• Experience with ISO 9001, quality management systems, process documentation, or continuous improvement initiatives is preferred.
• Ability to document processes, follow up actions, train users, and work accurately with operational data.
• Structured, hands-on, service-oriented, and comfortable working across countries, cultures, and functions.
• Strong written and verbal communication skills; good working knowledge of Microsoft Office and reporting tools.

Benefits

• High-impact regional role supporting logistics systems and processes across multiple African markets.
• Hands-on exposure to TMS implementation, system adoption, and logistics process optimization.
• Opportunity to work closely with IT, Operations, and country teams across an international environment.
• Exposure to complex logistics and transportation operations across Africa and the Middle East.
• Opportunity to develop expertise in systems, process improvement, user training, and operational standardization.
• Dynamic, hands-on environment with strong career growth and long-term development opportunities.
• Competitive package and the opportunity to grow within a fast-growing international shipping and logistics group.
• Based in Dubai, with regional exposure and collaboration across multiple African countries.