BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

We have a newly created opportunity available for a Technical Delivery Analyst to play a key role in supporting the delivery of AIA Financial Services’ strategic priorities, partnering with business leaders and stakeholders to drive growth, retention and operational optimisation initiatives.

Working closely with the Head of AIAFS Enablement, the role helps translate strategy into action by developing delivery plans, communications and business initiatives that place customer needs and Voice of the Customer insights at the centre of decision-making and execution.

This role also provides both business analysis and technical support for Salesforce and related systems, contributing to solution design, configuration, development, testing and release activities. In addition, the Technical Delivery Analyst supports internal and external communications, ensuring messaging aligns with AIAFS’s purpose, culture and strategic direction while enabling the successful delivery of change initiatives across the business.

To do this successfully you will:

Establish and maintain the data, reporting and tracking frameworks required to support strategic initiatives, business performance and growth outcomes
Develop actionable project plans, communications and business collateral that enable the successful delivery of key strategic priorities
Partner with internal and external stakeholders to drive execution, align delivery timelines and ensure customer, revenue and growth objectives are achieved
Champion customer-centric thinking by embedding Voice of the Customer insights into initiative design, decision-making and delivery
Support customer retention, engagement and revenue growth initiatives by identifying opportunities to optimise customer journeys, reduce lapse rates and enhance long-term value
Drive continuous improvement and operational efficiency through Salesforce and related platforms, supporting requirements gathering, solution design, configuration, testing, release management and reporting
Leverage AI, automation and analytics tools, including AgentForce and Salesforce capabilities, to generate insights, improve customer engagement, streamline processes and enhance business performance

Successful applications will demonstrate:

Tertiary qualification in Data Science, Mathematics or a related discipline, with experience in data analysis, reporting and business insights
Experience working within financial services, wealth management or insurance, knowledge of financial planning CRM systems, Salesforce certifications and exposure to Microsoft Access and VBA
Proven experience working with Salesforce and AgentForce in a Business Analyst, CRM or technical delivery capacity, including requirements gathering, testing and solution design
Strong technical skills across data management, SQL, SAS, Excel, Power BI and Tableau, with the ability to translate data into actionable business insights
Demonstrated analytical and problem-solving capability, using data, trends and thematic analysis to identify opportunities and drive business improvement
Experience supporting technology and business change initiatives, including user stories, acceptance criteria, release management and stakeholder engagement
Passion for leveraging AI, automation and emerging technologies to improve reporting, operational efficiency, customer outcomes and decision-making
Excellent communication, collaboration and stakeholder management skills, with a proactive approach, strong attention to detail and the ability to deliver high-quality outcomes in a fast-paced environment

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone’s life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link today.

About the company

AIA Group provides life insurance and financial protection services to individuals and groups across 18 markets in Asia. The company works by offering insurance policies and long-term savings plans that pay out benefits and claims to help customers manage their health and financial needs. AIA distinguishes itself through its century-long history in the region and its position as the largest independent publicly listed pan-Asian life insurance group. Its goal is to lead the industry in sustainability while helping millions of people live healthier, longer, and better lives.

Company Size

10,001+

Company Stage

N/A

Total Funding

$618.7M

Headquarters

Central and Western District, Hong Kong

Founded

N/A

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Simplify's Take

What believers are saying

AIA reported 2025 VONB of US$5.5 billion and OPAT per share growth of 12%.
AIA returned US$3.6 billion to shareholders in first-half 2026 through dividends and buybacks.
AIA launched SelectWise in February 2026, targeting Hong Kong medical-insurance demand.

What critics are saying

China tax authorities began taxing offshore insurance income in August 2026.
Hong Kong insurers lost value on August 6, 2026 after the offshore-tax report.
AIA’s heavy Hong Kong-China exposure makes policy shocks existential for near-term growth.

What makes AIA Group unique

AIA’s Premier Agency drove 2026 H1 China VONB growth of 20%.
AIA Hong Kong’s partnership channels with Citibank and BEA widened affluent reach in 2026.
AIA’s 18-market scale and HKRBC disclosures reinforce capital strength above minimums.

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Benefits

Health Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Unlimited Paid Time Off
Paid Vacation
Wellness Program
Mental Health Support

Company News

Yahoo Finance

Apr 30th, 2026

AIA's new business value jumps 13% to $1.76B on strong Hong Kong, China demand

AIA Group reported a 13% increase in value of new business (VONB) to $1.76 billion for the first quarter ended March 31, up from $1.50 billion a year earlier. The Asia-focused insurer dismissed concerns about capital market volatility amid geopolitical tensions. Hong Kong, AIA's core market, saw VONB rise 21%, driven by demand from local customers and mainland Chinese visitors seeking offshore insurance products. China, the company's second-largest market, posted a 26% increase, supported by its Premier Agency sales force and bancassurance partnerships. Hong Kong and China together account for roughly half of AIA's global new business growth. The insurer cited favourable demographics, rising incomes and low insurance penetration across its 18 Asian markets as key growth drivers.

AIA Australia

Aug 15th, 2024

AIA Australia appoints Tracey Crowe as Chief Customer Operations and Claims Officer

In July 2017, AIA and its partners launched AIA's health insurance business, now known as AIA Health Insurance.

Adobo Magazine

Aug 14th, 2024

AIA Group's 'Rethink Healthy' platform challenges conventional health standards in Asia

HONG KONG - Insurance company AIA Group has officially launched its new brand campaign platform, "Rethink Healthy."

Human Resources Online

Jul 18th, 2024

Up the ranks: Raman Sidhu joins AIA as Director, Group Talent & Leadership

Raman Sidhu has taken on the role of Director, Group Talent & Leadership at pan-Asian life insurance group AIA, effective July 2024.

PR Newswire APAC

Jun 17th, 2024

Aia Launches "Rethink Healthy" Brand Campaign To Inspire A Healthier Asia

HONG KONG, June 17, 2024 /PRNewswire/ -- AIA Group Limited ("AIA" or the "Group") today announces the launch of its new brand campaign platform "Rethink Healthy". The campaign seeks to challenge stereotypes and narrow depictions of health in Asia and calls for new definitions of health that will encourage more people to live healthier."Rethink Healthy" promotes a more holistic and sustainable approach to wellbeing that is inclusive, relevant and achievable for people in Asia. The campaign is part of the AIA One Billion ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.It was formed in response to a regional wellness report[1] commissioned by AIA which found many consumers in Asia believe that being healthy is too hard and inaccessible. Key findings of the research revealed:While the majority of respondents want to improve their health, 80% do not believe that they are healthy today.As a result, 57% of those surveyed reported they have not managed to make changes to improve their health.People across Asia are overwhelmed by constant, narrow depictions of perfect health and wellness routines.are overwhelmed by constant, narrow depictions of perfect health and wellness routines. 63% of respondents believe that exercise must be intensive and lengthy to be healthy, which discourages many from being more physically active.The majority of those surveyed believe that small actions cannot improve physical health, despite research[2] demonstrating the value of small steps done consistently to form habits.Stuart A. Spencer, AIA Group Chief Marketing Officer, said, "Our reality today is that Asia is getting wealthier but not healthier

AIA Group

Technical Delivery Analyst

About the job