Quality System Coordinator Laboratory

Location:

Geisinger Community Medical Center (GCMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Facilitates and monitors team efforts related to process management, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. Determines and evaluates risk and employs knowledge management tools and techniques in resolving organizational challenges.

Job Duties:

• Evaluates organizational designs and the effect of changes in the management structure on the organization.

• Collaborates with operational leadership and other management teams, facilitate initiatives that contribute to the organization's success.

• Develop systems to capture patient experience using tools such as complaints data and surveys.

• Monitors and recommends efficient work environment design that adheres to current governmental regulations and accrediting standards.

• Maintain documented evidence of personnel training and competency in accordance with Clinical Laboratory Improvement Amendment requirements.

• Facilitate response for vendor notifications that affect accuracy of laboratory testing results and report applicable events in accordance with regulatory requirements.

• Collaborates with operational leadership and other management teams, enable timely communication and review of reports related to vendor notifications.

• Compiles the calibration, quality control and validation records for submission to the PA State Bureau of Laboratories and upon request of accrediting agencies.

• Maintains current list of instrumentation used in the Laboratory for submission during inspections.

• Collaborates with operational leadership and other management teams, monitors proper method development, proficiency testing requirements, training and data validation of equipment.

• Develops, directs and coordinates the Laboratory Quality Assurance program in accordance with state and federal regulatory requirements to sustain continuous accreditation status.

• Conducts both scheduled and unannounced audits of various policies and procedures.

• Prepares reports of all findings and maintains documentation of corrective interventions taken.

• Regularly reviews state and federal regulations for method changes and makes recommendations to modify standard operating procedures to comply with approved guidelines.

• Collaborates with operational leadership and other management teams, identify and recommends training programs that can improve laboratory operations.

• Establish documentation policies and procedures and monitor quality performance on a variety of systems by gathering relevant data from electronic and hard-copy sources.

• Collaborates with operational leadership and other management teams, maintain document control and versioning process.

• Recommends processes to monitor complete and accurate documentation trail of samples from collection through analysis utilizing the Lab Information Management System.

• Collaborates with operational leadership and other management teams, identify relevant subjects and recommend corrective or preventative actions as applicable.

• Oversees resolution and reporting of incidents reportable under the law.

• Ensures proper audit measures are instituted to define the scope of problems and recommends corrective and preventative measures for issues that are identified.

• Coordinates proficiency testing enrollment ensures timely distribution of samples, reports and monitors ongoing performance.

• Conducts internal and external assessments to sustain regulatory compliance.

• Evaluates quality indicators that supports the laboratory's overall quality management program.

• Collects, measures, organizes, maintains and analyzes data pertaining to the quality of laboratory testing and services.

• Propose programs and activities for process improvement.

• Works with other teams within Geisinger to assure coordination of Quality Assurance activities among departments.

• Makes periodic reports to Performance Improvement and other committees as applicable.

• Collaborates with operational leadership and other management teams, minimize errors through process improvement activities.

• Provide guidance to the Lab Quality System and Organizational Excellence Associates to facilitate system quality standardization throughout the laboratory service line.

• Annually review and recommend changes to all laboratory quality plans and measures to facilitate and maximize performance improvement and error reduction processes throughout the laboratory service line.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Education Qualification and Details  

Medical Laboratory Scientist:

• Bachelor of Science degree from an accredited college/university AND successful completion of an ASCP/NAACLS accredited Medical Technology/Medical Laboratory Science program OR; 

• Bachelor of Science degree from an accredited college/university with a major in biological, chemical, physical or clinical laboratory science AND ASCP categorical certification OR; 

• Bachelor of Science degree from an accredited college/university with a major in biological, chemical, physical, or clinical laboratory science AND at least two years' experience in a role equivalent to that of a Medical Laboratory Technician (MLT) in a clinical laboratory 

Experience and Certifications

• Required Experience: 5 years

• ASCP Certification

Benefit Highlights:  

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution 
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more 
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance 

Education:

Bachelor's Degree-Related Field of Study (Required), Master's Degree- (Preferred)

Experience:

Minimum of 5 years-Related work experience (Required)

Certification(s) and License(s):

Certified Medical Laboratory Scientist/Medical Technologist - American Society for Clinical Pathology (ASCP)

Skills:

Communication, Computer Literacy, Laboratory Equipment Operation, Laboratory Information Systems (LIS), Laboratory Services, Laboratory Supply And Inventory Management

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.