Data Center Team Lead - Field Operations

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: 

We are seeking an experienced and proactive Data Center Team Lead to oversee our Field Operations team. The ideal candidate will lead the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. This position requires a deep expertise in fiber optics and will involve strategic leadership in racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role demands a commitment to delivering sustainable and repeatable solutions and processes with a continuous improvement mindset while adhering to production, safety, and quality standards.

KEY RESPONSIBILITIES:

• Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling.
• Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center.
• Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges.
• Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance.
• Oversee documentation and validate port maps, while providing advanced troubleshooting support.
• Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety.
• Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards. 
• Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management.
• Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs).
• Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members.
• Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently. 

TEAMWORK:

• Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions.
• Foster a collaborative team environment, setting performance targets and leading the team to meet established goals.
• Act as a mentor and coach to team members, promoting continuous learning and professional development.
• Propose and implement process improvements to enhance operational efficiency and service quality

ESSENTIAL CRITERIA:

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)
• Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.

DESIRABLE CRITERIA:

• Experience managing a technical support team in a multi-site environment. (Preferred)
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
• Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
• Experience working in a 24/7 operational environment with on-call responsibilities.

PHYSICAL REQUIREMENTS:

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-ONSITE

#INDNAMER