Developmental Services Clinician 4: Quality Improvement Coordinator

Job Posting End Date:

Department:

HUMAN SERVICES

Compensation Grade:

A15

Compensation Range & Starting Salary:

Pay Range: $75,316.80 - $116,750.40
Starting salary may be negotiable based on qualifications

Job Exempt (If No, Position is eligible for overtime):

Yes

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications:

Make a meaningful impact behind the scenes as the Developmental Services Clinician IV-Quality Improvement Coordinator! In this vital role, you will be the driving force behind clinical excellence and regulatory success across our Developmental Services continuum. If you are a collaborative problem-solver with an eye for detail and a passion for elevating person-centered care, we want you on our team.

** And here is the best part! A $4,000 hiring bonus is being offered for this position.

The ideal candidate will have experience in quality assurance, compliance, auditing, record review, or continuous quality improvement within a regulated healthcare or human services environment. Experience with Developmental Services, Medicaid-funded programs, home and community-based services, regulatory audits, corrective action planning, and performance measurement is highly desirable.

Key Responsibilities

• Integrate comprehensive quality assurance and continuous performance improvement activities across the entire developmental services continuum to ensure high-quality service delivery.
• Utilize ongoing monitoring, data analysis, and quality indicators to identify emerging compliance risks and operational trends early in the service delivery process.
• Partner with program leadership to develop proactive strategies that prevent regulatory deficiencies, strengthen documentation practices, and improve overall service delivery.
• Provide ongoing consultation, education, and technical assistance to supervisors and staff regarding quality assurance findings, regulatory expectations, and best practices.
• Develop, monitor, and maintain quality assurance dashboards, performance measures, and compliance reports to assist leadership in identifying trends and prioritizing improvement efforts.
• Conduct routine quality assurance reviews of client charts, clinical records, and operational processes for accuracy, completeness, and compliance with federal, state, department, and accreditation standards.
• Collaborate with supervisors and leadership to develop, implement, and monitor corrective and preventative action plans designed to reduce risk and sustain compliance.
• Coordinate year-round audit readiness activities, facilitate internal and external audit processes, respond to auditor requests, and gather required documentation.
• Provide clear guidance, training, and tools to staff regarding documentation standards, compliance expectations, and quality improvement practices.
• Participate in program development, policy reviews, and process improvement initiatives to strengthen quality systems across the entire division.
• Stay informed on changing regulations, standards, and best practices while strictly maintaining the confidentiality and security of client records in accordance with HIPAA and department policies.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Leave.

Preferences:

• Experience conducting quality assurance, compliance, audit, or record review activities in a healthcare, human services, behavioral health, or developmental services setting

• Experience reviewing clinical or service documentation for accuracy, completeness, quality, and compliance with established standards or requirements

• Experience interpreting and applying federal, state, licensing, accreditation, Medicaid, or organizational regulatory requirements

• Experience identifying compliance deficiencies, quality concerns, trends, or organizational risks and recommending corrective or preventive actions

• Experience developing, implementing, monitoring, or evaluating corrective action plans or quality improvement initiatives

• Experience preparing quality assurance reports, compliance reports, dashboards, performance measures, or other data-driven reports for leadership

• Experience providing consultation, training, coaching, or technical assistance to staff or supervisors regarding documentation, compliance, or quality improvement expectations

• Experience participating in or preparing an organization or program for internal or external audits, licensing reviews, accreditation surveys, or regulatory reviews?

• At least two (2) years of professional experience conducting quality assurance, compliance, auditing, chart/record review, or quality improvement activities in a healthcare, developmental services, behavioral health, or human services setting.

• Experience working with programs regulated or funded by the Virginia Department of Behavioral Health and Developmental Services, Virginia Department of Medical Assistance Services, Centers for Medicare & Medicaid Services, or comparable state/federal human services regulatory entities.

• Experience independently conducting compliance or quality reviews and communicating findings and recommendations to program leadership.

Additional requirements:

• DMV Transcript: Yes

• CDL: No

• Drug & Alcohol Clearinghouse: No

• CPS Check: Yes

• Physical: No

• Respirator: No

• Psychological Screening: No

• Polygraph: No

• At Will: No

**Hiring bonuses shall only be for new hires of original full-time employment or reemployment as defined in Human Resources Policy No. 5.0.

• $1,000 will be awarded in the first paycheck. 

• $1,250 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”. 

• $1,750 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”. 

Minimum Requirements:

Minimum Qualifications: Requires a four (4) year degree in a human services field (psychology, mental health, special education, social work) and seven (7) years’ experience working with persons with intellectual disabilities OR experience equivalent to eleven (11) years in fields utilizing the required knowledge, skills, and abilities for working with persons with intellectual disabilities. Must have a current and valid DMV driver’s license.

Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Skills:

Accreditation Standards, Continuous Quality Improvement (CQI), Documentation Standards, Performance Measurement, Quality Improvement

Working Conditions:

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business. 

The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile.  Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.

https://workingcondition-summary-prod.s3.amazonaws.com/P13101.pdf

Official Job Descriptions:

To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.