Professional Services Manager
CA$110k - CA$140k/yr
Mid, Senior
Bachelor's
Vancouver, BC, Canada
In Person
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- A bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
- At least 7 years of experience in Professional Services, Software Implementation, Consulting, or Technical Services.
- At least 3 years of experience leading implementation or consulting teams.
- Experience managing software implementation projects for enterprise or government customers.
- Experience managing data migration or conversion activities.
- Strong understanding of Software-as-a-Service implementation methodologies and software deployment lifecycles.
- Excellent leadership, communication, and organizational skills.
Responsibilities
- Lead, mentor, and develop a team of Implementation Consultants and Data Conversion Engineers.
- Establish performance expectations, conduct regular coaching, and complete performance evaluations.
- Support hiring, onboarding, career development, and succession planning.
- Oversee implementation delivery from project kickoff through go-live and transition to Customer Success or Support.
- Ensure projects meet contractual commitments, timelines, scope, and quality expectations.
- Monitor project health, identify delivery risks, and implement mitigation strategies.
- Partner with Project Managers to resolve escalations and remove delivery obstacles.
- Ensure consistent implementation methodologies and best practices are followed.
- Oversee customer data conversion activities, including planning, execution, validation, and delivery.
- Ensure data migration processes are repeatable, efficient, and meet established quality standards.
- Work with Product and Engineering to improve conversion tools and automation.
- Manage implementation and conversion resource allocation across active projects.
- Balance workloads to maximize utilization while maintaining delivery quality.
- Forecast staffing requirements based on sales pipeline, backlog, and implementation schedules.
- Recommend staffing adjustments to support business growth.
- Develop and monitor implementation performance KPIs, including on-time project delivery, resource utilization, go-live success rate, customer satisfaction, project backlog, and revenue burn.
- Drive process improvements that increase delivery efficiency and scalability.
- Standardize implementation documentation, templates, and operational procedures.
- Partner with Sales during project handoff to ensure smooth implementation transitions.
- Collaborate with Product Management and Development to communicate customer feedback and implementation challenges.
- Coordinate with Support to ensure seamless transition following go-live.
- Work with Finance on revenue recognition, forecasting, and project profitability.
- Serve as an executive escalation point for implementation-related issues.
- Build trusted relationships with customer stakeholders throughout the implementation lifecycle.
- Manage customer expectations regarding scope, timeline, and deliverables.
- Promote a customer-first culture focused on successful outcomes.
- Maintain predictable, on-time implementation delivery.
- Improve implementation efficiency and reduce project cycle times.
- Increase customer satisfaction throughout the implementation lifecycle.
- Optimize team utilization and resource planning.
- Establish scalable implementation and conversion processes.
- Develop a high-performing, engaged Professional Services organization capable of supporting continued business growth.
Desired Qualifications
- PMP certification or equivalent project management experience.
- Experience with Agile methodologies.
- Experience implementing enterprise software solutions.
- Experience working with public sector or justice or court technology solutions.
- Familiarity with customer relationship management and Professional Services Automation tools.
About the company
Tyler Technologies builds software for governments and school districts, linking financial administration, courts, public safety, and services residents use online. Its applications connect agency records so staff can share information, manage cases, collect taxes, and coordinate work across departments. Agencies run the software in the cloud or on their own systems, while residents use related websites to submit forms, file court documents, and make payments. Tyler earns money through software subscriptions, payment transaction fees, maintenance, and implementation services, and was founded in 1966 with headquarters in Plano, Texas, United States.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Plano, Texas
Founded
1966
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Simplify's Take
What believers are saying
- Cloud demand keeps compounding: Tyler reported 21.7% annual growth in quarterly cloud software revenue in July 2026.
- Revenue has a stable base: recurring contracts supplied 86.7% of Tyler's second-quarter sales, reported in July 2026.
- Staff build cloud skills: Tyler's February 2026 filing reports employees earned 134 AWS certifications during 2025.
What critics are saying
- Career growth drives departures: Tyler's February 2026 filing names career opportunities as the top reason for 2025 exits.
- State contract losses dent payments: Tyler reported a $12.5 million quarterly revenue hit from one wind-down in July 2026.
- Cash has competing uses: Tyler owes $1.44 billion on convertible notes due July 2031.
What makes Tyler Technologies unique
- Its customers span tiny and giant governments: Tyler serves Loving County, Texas, and Los Angeles County.
- Public servants shape its products: 45% of Tyler's employees previously worked in the public sector.
- It links judges directly with police: CloudGavel exchanges electronic warrant requests and approvals between courts and law enforcement.
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Benefits
- Hybrid Work Options