Full-Time

Senior Site Reliability Engineer

PandaDoc

PandaDoc

501-1,000 employees

Document automation SaaS with e-signature

No salary listed

Remote in Germany

Remote

Remote-first; hybrid optional from Kyiv/Warsaw/Lisbon offices; EU time zones

Category
DevOps & Infrastructure (1)
Required Skills
RabbitMQ
Kubernetes
Python
Grafana
Apache Kafka
Java
Postgres
AWS
Grafana Loki
Spring
Django

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Requirements
  • Solid programming experience, namely Python (Django and AsyncIO) and/or Java (Spring Boot)
  • Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir)
  • Experience in development and maintenance of Python services in production
  • Strong experience with AWS and Kubernetes
  • Solid proficiency in working with relational databases (PostgreSQL) and messaging systems (e.g. RabbitMQ, NATS, Kafka)
  • An experienced on-call SRE engineer
  • Enjoy hands-on troubleshooting of distributed systems in production environments
  • You act like an owner and strive to do work you're proud of
  • You enjoy communication and knowledge sharing on all-things reliability
  • Proficiency in English, both written and spoken
Responsibilities
  • Own and influence the incident management process end-to-end
  • Maintain and evolve on-prem observability stack
  • Keep production applications running smoothly by participating in the on-call rotation
  • Develop automations and tools to support platform reliability
  • Contribute to production services with performance and resiliency in mind
  • Collaborate with product engineers to foster SRE principles within the R&D organization
  • Be a mentor for the SRE team or product engineers

PandaDoc is a SaaS platform for document automation that helps users create, manage, track, and e-sign proposals, quotes, and contracts. It features a drag-and-drop editor, customizable templates, real-time collaboration, and analytics that show when a document is opened or viewed. ItIntegrates with tools like Salesforce, HubSpot, Stripe, and Dropbox to fit into existing workflows for CRM, payments, and storage. Its goal is to streamline the entire document lifecycle for SMBs and mid-market teams, enabling faster creation, routing, signing, and analysis to close more deals.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$66.6M

Headquarters

San Francisco, California

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • Índico's €5 million backing in 2025 funds AI expansion and Lisbon hiring.
  • September 2025 CFR Part 11 workspaces unlock regulated e-signature use cases in healthcare and finance.
  • Free unlimited seats with paid document usage lowers adoption friction for small sales teams.

What critics are saying

  • September 2025 outcome-based pricing sparked backlash and invites churn from seat-based buyers.
  • PandaDoc's 700-plus team dropped to 432 employees by April 2026, signaling heavy restructuring.
  • Pipedrive, HubSpot, and Salesforce can build adjacent CPQ features, compressing PandaDoc's moat.

What makes PandaDoc unique

  • PandaDoc's June 2025 bi-directional CPQ for Pipedrive deepens native CRM workflow control.
  • September 2025 AI-native MCP release ties documents, signing, and AI actions together.
  • January 2026 leadership shift put CEO Keith Rabkin and product-led Mikita Mikado in clear roles.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

401(k) Retirement Plan

401(k) Company Match

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
Mailchimp
Dec 16th, 2025
Índico invests €5M in PandaDoc

Índico Capital Partners invests €5M in PandaDoc, the leading document automation platform

Tech.eu
Dec 16th, 2025
Índico Capital Partners invests €5M in PandaDoc

Índico Capital Partners invests €5M in PandaDoc. PandaDoc has raised funding from Índico Capital Partners to advance AI features and grow its Lisbon hub, supporting its document automation platform for quotes, contracts, and invoicing. Document automation company PandaDoc has raised €5 million from Índico Capital Partners. Founded in 2013 by Mikita Mikado (CEO) and Serge Barysiuk (CTO), PandaDoc began in response to inefficiencies in document processes, particularly for smaller businesses. It later shifted its focus to document automation software, expanded its operations, and grew internationally. In September 2021, PandaDoc reached unicorn status with a valuation of more than $1 billion. Today, PandaDoc provides tools for creating, sending, signing, and managing business documents digitally. Its platform supports workflows such as proposals, contracts, quotes, invoicing, and payments, and is used by teams including sales, operations, HR, legal, and revenue to streamline document-related processes. PandaDoc integrates with a range of CRM, payment, and productivity tools and is designed to replace manual, paper-based document handling with digital workflows. PandaDoc has an office in Lisbon that serves as a European hub for the company, making Portugal an important base for its operations. We're thrilled to partner with Índico Capital Partners as we enter our next chapter of growth. Their deep expertise in AI and track record of scaling technology companies makes them the ideal partner to help us accelerate our AI innovation, said Mikita Mikado, Co-founder and CEO of PandaDoc. The company said the investment will support its next phase of AI-focused product development and team growth in Lisbon, drawing on Índico Capital Partners' experience in artificial intelligence and scaling companies.

Versos e Trocadilhos – Lda
Dec 16th, 2025
PandaDoc raises 5 million from Indico to expand business and invest in AI.

PandaDoc raises 5 million from Indico to expand business and invest in AI. PandaDoc receives 5 million euros from Indico Capital Partners to accelerate its AI innovation and expand teams in Lisbon. PandaDoc, a document automation company and provider of contract management solutions, announced today a new investment of 5 million euros made by Indico Capital Partners. Founded in 2013 by Mikita Mikado (CEO) and Serge Barysiuk (CTO), the company was born from its founders' frustration with inefficient document processes that prevent small businesses from competing with larger companies. After shifting its focus to document automation software, PandaDoc grew rapidly, establishing its headquarters in San Francisco, and began its global expansion. In September 2021, the company achieved unicorn status, with a valuation exceeding one billion dollars. Currently, PandaDoc helps fast-growing companies drive sustainable revenue, build brand credibility, and eliminate hours of manual work. Sales, operations, and revenue management teams use PandaDoc to manage critical document workflows, from proposals and contracts to billing and payments. PandaDoc currently has an office in Lisbon, serving as a crucial strategic and operational hub in Europe for the company. The investment from Indico will drive the next phase of AI innovation at PandaDoc. "With Lisbon already established as a strategic European hub, the partnership will accelerate the development of advanced AI-based features while enabling the expansion of local teams. This collaboration reinforces Portugal's position as a growing global center of excellence in AI and ensures that PandaDoc benefits from world-class operational guidance and local support from Indico," explains the company in a statement. "We are very happy to establish a partnership with Indico Capital Partners to begin a new chapter of growth," says Mikita Mikado, co-founder and CEO of PandaDoc, in the same note. "Indico's extensive experience in AI and its track record of success in supporting the growth of technology companies make Indico the ideal partner to help us accelerate our AI innovation. We are excited to consolidate our presence in Portugal's vibrant technology ecosystem and, at the same time, add even more value to our customers worldwide," he adds. According to Stephan de Moraes, President of Indico Capital Partners, "we are very pleased to support PandaDoc, a global leader in the document management category. Its significant presence in Portugal and its expansion momentum are perfectly aligned with our strategy of supporting the local ecosystem and generating excellent returns for our investors - both for early-stage investments and for rounds in more advanced-stage companies, as is the case with PandaDoc. We are excited to work with Mikita and the team to continue expanding their presence in Europe." Recently, Indico Capital Partners launched its sixth fund, the Indico VC Fund III of 125 million euros, a crucial moment for the company and for the entire venture capital ecosystem of Southern Europe. The first closing of the fund will occur in December 2025, to incorporate investors from SIFIDE II, after confirmation of the European Investment Fund having announced a €30M investment in VCIII.

Media9Par, S.A.
Dec 16th, 2025
Índico invests €5M in PandaDoc to expand AI team in Lisbon

Índico Capital Partners has invested €5 million in PandaDoc, a document automation and contract management platform. The funding will support expansion of PandaDoc's artificial intelligence team in Lisbon, which serves as a strategic and operational hub for the company in Europe. Founded in 2013, PandaDoc provides document workflow management solutions for sales, operations and revenue teams. The company achieved unicorn status in September 2021 with a valuation exceeding $1 billion. The investment comes as Índico Capital Partners launches its sixth fund, Indico VC Fund III, totalling €125 million. Stephan de Moraes, chairman of Índico Capital Partners, said PandaDoc's significant presence in Portugal aligns with the firm's strategy of supporting the local ecosystem whilst generating returns for investors.

MarTech360
Jun 12th, 2025
PandaDoc Launches Bi-Directional CPQ Solution for Pipedrive

PandaDoc launches bi-directional CPQ solution for Pipedrive.