The ideal candidate will:

• Have previously worked as a Help Desk Analyst or has Public Safety Software experience
• Love resolving issues
• Have strong organizational skills
• Have the ability to prioritize actions
• Work well with others
• Have great customer service skills

What we are expecting from you (i.e. the qualifications you must have):

• Bachelor’s Degree + 4 years of applicable experience or equivalent applicable experience
• Candidate must be a US Citizen and be able to obtain a US Secret clearance.
• Customer support/help desk experience required or Public Safety Software experience.
• Familiarity with Computer Aided Dispatch systems or Public Safety Software a plus
• Experience with Microsoft operating systems. Windows 2016 Server and Windows 10 experience required.
• CompTIA Security+ certification required or must be obtained within 6 months of hire date.
• Must work well with others, be able to learn new technologies required.
• Exhibit excellent work ethics and verbal communications skills required.
• Ability to function independently with little supervision and guidance required.
• Availability to travel as needed to customer sites required.
• Ability to work directly with customers to gather required information to resolve issues
• Familiarity with Microsoft Office suite products required
• Experience with Microsoft SQL Server and/or Oracle preferred.
• Familiarity with relational database structure preferred.
• Must be able to work, days, evenings, nights and weekends to support a 24/7 help desk