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Brain Co.

Non-invasive BCI and EEG prosthetics

IT Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • You have 5+ years in IT support, workplace operations or a similar hybrid role, and you’re comfortable switching between helping people and handling hardware.
  • You have hands-on Okta experience (or another identity provider) and can manage user setup, groups, MFA and access troubleshooting without a runbook. Connect SAML apps.
  • You’ve set up and fixed AV and conferencing systems and general office IT hardware yourself.
  • You’ve run onboarding and offboarding before: devices ready, access in place, day one handled.
  • You have a strong customer-service instinct. You’re responsive and patient, and you explain technical issues clearly to non-technical colleagues.
  • You like working independently and owning a whole area, without a large, siloed enterprise IT team behind you.
  • You don’t need a desk-only role. Running cables, unboxing equipment and fixing a conference room are part of the job you enjoy.
  • You’re happy working from our SF office 3 days a week.
  • You understand how to use AI to improve your workflows and learn on the job.
  • Experience deploying end-to-end MDM tools such as Jamf, Kandji/Iru, Intune or JumpCloud.

Responsibilities

  • Manage IT operations for the San Francisco office, including AV and conferencing systems, the corporate network, office equipment, supplies and vendors.
  • Serve as the first stop for IT help for San Francisco-based employees by triaging hardware and software issues, managing devices from setup to retirement, and keeping people productive.
  • Run onboarding and offboarding end to end, coordinating timing with People/HR, setting up and removing systems access, and ensuring each new hire’s laptop and accounts are ready before day one.
  • Use AI to reduce manual processes.
  • Make each new hire’s first day smooth and welcoming.
  • Manage daily systems access in Okta for staff, including user setup, groups, MFA and access requests; partner with the central Security & IT team on policy and escalations.
  • Lead physical installs such as AV setups and network drops, and purchase the equipment the office needs in partnership with the engineer who owns core infrastructure.
  • As the company grows, help launch new offices and take a bigger role in compliance work such as SOC 2 access reviews; potentially build and lead a small IT support team.

Desired Qualifications

  • Enough Terraform or scripting experience to work alongside the infrastructure engineer.

About the Company

Brain Co.

Non-invasive BCI and EEG prosthetics

BrainCo develops non-invasive brain-computer interface (BCI) technology that translates EEG and muscle signals into commands for external devices. Its product line includes the BrainRobotics hand, an FDA-certified prosthetic that uses AI to decode muscle signals to control individual fingers for tasks like writing or playing piano, and EEG headbands such as FocusCalm, Eassleep, and OxyZen for education, focus, sleep, and meditation. The company combines medical devices with wellness and learning tools, delivering neurotechnology through devices that capture brain or muscle activity and turn it into actionable feedback or control signals. Its goal is to broaden access to advanced neurotech by offering capable prosthetics and BCI solutions at a more affordable price while expanding applications in health, learning, and well-being.

Company size
51-200
Company stage
Series A
Total funding
$30M
Headquarters
San Francisco, CA
Founded
2025

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