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Rentokil

Global pest control and hygiene services

Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, India₹20k - ₹23kIn-person

About the Job

Requirements

  • The required qualification is a Bachelor of Science in Agriculture, Botany, Chemistry, or Zoology; the educational requirement specifies a minimum Bachelor of Science in Chemistry, Zoology, or Agriculture.
  • Ownership of a two-wheeler is mandatory.
  • Proficiency in computer applications and systems, including Excel, Word, PowerPoint, or equivalent, is required.
  • The employee must become well versed in internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Ensure qualified, trained, and certified technicians are available at all times in accordance with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention in accordance with Technical Training Guidelines and service standard operating procedures.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition according to service standard operating procedures.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions to assigned technicians for completing jobs according to instructions from the Sales Team or Service Docket.
  • Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates as needed.
  • Keep all on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Ensure self and assigned technicians implement and comply with service standard operating procedures, SHE golden rules, ATEX, and PINK NOTE.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPA, customer complaints, and pest audits for residential, SA, and QSR customers.
  • Ensure preparations, products, and materials listed on the Approved Preparations List are used in accordance with service standard operating procedures.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of according to standard operating procedures.
  • Establish and periodically follow an appropriate schedule for equipment maintenance and repairs.
  • When Operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve the branch operations KPI.
  • Ensure technicians complete treatments competently within Standard Treatment Time and follow the route plan and timings set by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI pest audits in iCABS for QSRs and small-branch accounts.
  • Plan and conduct one Technician Performance Assessment per assigned technician, with one development program per year.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Ensure customer complaints are resolved according to the complaint management standard operating procedure and update root causes in iCABS for timely ticket closure.
  • Analyze service-wise customer complaints and improve the skills of identified technicians to reduce complaints; monitor open tickets weekly to ensure closure.
  • Ensure audit non-conformities relating to service operations are addressed and closed.
  • Track and optimize material consumption according to SRF, cost sheet, and SOW, and report deviations to the line manager.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct pest management inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Meet the stated key result areas: complete all PMI pest audits for QSR and small-branch accounts; achieve the branch AoP material-consumption target; complete TPA and development plans to target; keep technician call-out complaints below three per month and retrain technicians exceeding that level; maintain 100% trained and qualified technicians within the stated L-1 and L-2 timelines; and score above 90% in online self-learning and development assessments.

Desired Qualifications

  • Prior experience in pest-management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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