Lead Client Partner

Boundless Inc., part of Yahoo Inc (headquartered in the U.S.), is a trusted marketing and advertising partner empowering global companies to succeed in the Japanese market. With multilingual teams spanning key regions worldwide, we deliver end-to-end solutions driven by deep local insights and a global perspective.

Boundless Inc., part of Yahoo Inc. (headquartered in the U.S.), is a trusted marketing and advertising partner empowering global companies to succeed in the Japanese market. With multilingual teams spanning key regions worldwide, we deliver end-to-end solutions driven by deep local insights and a global perspective.

Position Mission

This position sits within Strategic Partnerships and is responsible for existing key clients.

The Lead Client Partner (LCP) engages directly with client stakeholders from the point of contact (POC) through decision-makers such as the CMO, Director, and Manager and leads the management of the entire account. By deeply understanding the assigned key accounts, building strong relationships of trust, and delivering optimal solutions, the LCP proactively drives both the client's business growth and the company's revenue expansion. In addition, the LCP is responsible for developing and coaching the Client Partners (CPs) who manage accounts alongside them.

Career Path After Joining

In this position, you will first join as a Client Partner (CP). Under the guidance of a LCP, you will build your skills and experience through hands-on work, and after gaining a certain level of experience, you are expected to step up to the Lead Client Partner (LCP) role.

Key Roles & Responsibilities

• Develop the strategy for your assigned accounts and lead the full process with ownership from proposal through execution, performance review, and securing reinvestment driving both the client's business growth and the company's revenue expansion.

• Deeply understand the client's business, organization, and challenges, and identify growth opportunities and white space.

• Address client challenges by combining products such as Search and Display across the board, designing optimal solutions and growth strategies, and driving upsell and cross-sell.

• Build deep relationships across multiple layers of the client organization (including decision-makers such as the CMO, Director, and Manager) and establish yourself as a Trusted Advisor.

• Analyze performance, develop and prioritize actions for key KPIs, and lead MBRs and QBRs.

• Maximize the use of AI starting with operational and routine tasks to improve efficiency, and focus on the value that only humans can create (dialogue, relationship-building, strategy, and negotiation).

• Provide OJT and coaching to CPs to support their development.

Qualifications

[Required Skills & Experience]

• Business-level or higher proficiency in Japanese, English, and Chinese (speaking, reading, and writing), with the ability to conduct business discussions and negotiations in all three languages.

• 6+ years of hands-on client-facing (account management) experience in digital marketing or online advertising.

• Knowledge or hands-on experience with LINE Yahoo Ads or Google Ads.

• A broad understanding of digital marketing, including best practices for campaign optimization and operation, and a willingness to continuously learn about the latest trends.

• The ability to deeply understand and analyze clients' ROI/CPA goals and data, media buying cycles, marketing concepts, targets, and more.

• KPI design and an understanding of the marketing funnel (from Branding to Performance).

• Project management skills to appropriately prioritize multiple projects in parallel and drive them forward in collaboration with other teams.

[Preferred Skills & Experience]

• Account management skills and experience at an advertising agency or platform company.

• Team management or leadership skills and experience (valuable for developing CPs as an LCP in the future).

• Skills and experience in both Search and Display proposals and operations.

• Account management skills and experience spanning the full range from Branding to Performance.

• Skills and experience in analyzing complex challenges and creating optimal solutions by leveraging logical thinking and critical thinking.

[Desired Persona]

• Proactivity and flexibility: Someone who brings a startup mindset to a fast-changing environment and can think flexibly and act proactively.

• Solution-oriented: Someone who can dig deep into the essence of business challenges and propose effective measures to solve complex problems.

• Strategic thinking: Someone who looks beyond immediate tasks, thinks backward from the mid- to long-term goals of the business and the client, discerns the priority of actions even in complex situations, and can craft the optimal strategy.

• Ownership: Someone who takes responsibility for their area and follows through carefully down to the details.

• Cross-cultural bridge: Someone who understands not only language but also differences in business culture, and can build trust through smooth and effective communication.

Boundless is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

At Boundless, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements. 

If you’re curious about how this factors into this role, please discuss with the recruiter.