GreenState Credit Union

Member-owned financial cooperative providing banking services

Licensed Insurance Representative

Insurance Sales & AgencyConfirmed live in the last 24 hours

Full-timeNorth Liberty, IA, USA$23.61 - $27.60 /hrIn-person

About the Job

Requirements

At least 2–4 years of similar or related experience; insurance experience is preferred.
A high school diploma or equivalent, such as a GED, is required.
Property and Casualty Insurance licenses are required and must be held currently or obtained within one month of the hire date.
Must report to work punctually, work all scheduled hours, and work overtime as business demands require.
Must be self-directed, able to work independently of supervision, and able to follow directions.
Must be able to work in a high-pressure, fast-paced environment with significant telephone and personal disruptions.
Must be able to use a personal computer, calculator, agency automation system, and various software programs proficiently.
Must be able to coordinate and prioritize large, detailed project requirements and schedules, with good time-management skills to manage multiple assignments simultaneously.
Must have strong analytical skills and excellent verbal, written, and interpersonal communication skills.
Must be able to use knowledge and analytical skills to make quick judgments in various situations without much guidance.
Must be bondable.

Responsibilities

Provide accurate, timely, and professional service to members and staff in daily transactions and inquiries, answer questions about insurance products and services, and support policy retention, member service, and sales.
Adhere to the Credit Union's core values and Service Standards in carrying out its mission and vision.
Provide a positive internal and external member-service experience, including promptly greeting members and guests, acknowledging them, and thanking them for their business.
Demonstrate teamwork in interactions with coworkers and in completing duties and responsibilities.
Participate annually in community service organizations and/or Credit Union-sponsored events.
Maintain the confidentiality of member information.
Develop a thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines, and eligibility requirements.
Update policy information and request underwriting exceptions when necessary.
Handle client telephone calls, process requested changes, gather information for quotes, advise on insurance products and services, submit claims, explain claims processes and eligibility, and handle escalated calls.
Process change requests from producers and Licensed Insurance Agents, contact underwriting about exceptions when necessary, collect and send required documents, and request extensions.
Review current customers' policies at renewal and each service contact; recommend enhanced coverage and increased limits, counsel customers about coverage gaps, solicit additional lines of business, and round out accounts.
Rerate policies with premium increases using the rater, verify eligibility and underwriting information, decide which company to place policies with, and send ready-to-present information to Licensed Insurance Agents or producers for final sale.
Contact clients about premium increases at renewal when accounts cannot be moved, explain rate changes, offer ways to lower premiums when applicable, and work to retain the business.
Review renewals to determine whether non-standard policies can be rewritten in a standard program; prepare rewrite applications at least 30 days before renewal and secure and submit required renewal underwriting information.
Rewrite and remarket existing client accounts as needed.
Process payments with insurance companies and record transactions accurately in the management system so accounting reconciles at month-end.
Research and resolve billing questions and discrepancies, and request exceptions and extensions from insurance companies as needed.
Contact customers and mortgage companies about late-payment notices, collect late premiums, request extensions from insurance carriers when needed, and prevent policy cancellations.
Work with Senior Account Managers, Account Managers, Licensed Insurance Agents, and other Customer Service Representatives to process client documents.
Support producers by processing new-business applications, including entering application data, sending applications via DocuSign, issuing policies, and sending receipts and documents to customers.
Receive and review terminations and cancellations and determine appropriate action.
Document material conversations with insureds and/or carriers regarding exposures, coverage, and advice given.
Update carrier phone lists and contact information.
Maintain communication of errors-and-omissions requirements with insurance carriers.
Enter new prospects into the system and attach emails for the producer.
Send insurance binders for producers and Licensed Insurance Agents.
Perform additional assigned duties as necessary.

Desired Qualifications

Insurance experience is preferred.

Position Summary

The Licensed Insurance Representative (LIR) works closely with the Senior Account Managers (SAM), Account Managers (AM), Licensed Insurance Agents (LIA) and Producers. The primary duties of the LIR include accurate, timely and professional service to all members and staff of GreenState in daily transactions and inquiries. Provides information and answers to questions regarding GreenState Insurance products and services. This position is responsible for policy retention, member service and sales support.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.

Ensures confidentiality of member information.

Develops thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines and eligibility requirements.

Updates policy information as needed and requests exceptions, if necessary, from underwriting.

Handles client telephone calls – process changes as requested, gather information to obtain a quote, provide advice regarding insurance products and services, submit claims, advise about claims process and eligibility and handle escalated calls.

Processes change requests sent by producers and LIA’s and contacts underwriting if necessary for exceptions, collects and sends any required documents and asks for extensions.

Does a policy review for current customers at renewal and each service contact and sells and recommends enhanced coverage, increased limits and counsels customers regarding coverage gaps. Solicits additional lines of business and rounding out accounts.

Rerates policies with premium increases using the rater, verifies eligibility and underwriting information and decides which company to place the policies with. Once ready to present to customer, sends information to LIA’s/Producers for final sale.

Contacts clients about premium increases at renewal when we aren’t able to move the account and provides an explanation as to why the rate changed and offers solutions on how to lower premiums, if applicable, with an ultimate goal of retaining the business.

Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business at least 30 days prior to renewal. Secures and submits required renewal underwriting information.

Rewrites and remarkets existing client accounts as needed.

Processes payments with the companies and accurately transacts in management system, making sure accounting reconciles at the end of the month.

Researches and resolves billing questions/discrepancies. Asks for exceptions and extensions from the companies as needed.

Contacts customers and mortgage companies regarding late pay notices. Collects the late premium and contacts the insurance carrier to ask for an extension, if needed, and prevents the policies from cancelling.

Works closely with Senior Account Managers, Account Managers, Licensed Insurance Agents and other Customer Service Representatives in the processing of client documents.

Supports producers by processing new business applications. This may include data entry of application information, sending applications via DocuSign, issuing policy and sending receipts and documents to the customer.

Receives and reviews all termination and cancellations to determine appropriate action.

Documents all material conversations with insured and/or carriers regarding exposures, coverage and advice given.

Updates carrier phone lists and contact information.

Maintains communication of E&O requirements with insurance carriers.

Enters new prospects into the system and attaches emails for the producer.

Sends binders of insurance for the Producers/LIA’s.

Performs additional assigned duties as necessary.

Job Requirements/Expectations

At least 2-4 years of similar or related experience; insurance experience is preferred.

High school diploma or the equivalent (i.e. GED)

Property and Casualty Insurance licenses are required for the position. Must have currently or obtain within one month of hire date.

Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Self-directed nature, ability to work independent of supervision, and ability to follow directions.

Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption.

Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs.

Ability to coordinate and prioritize large, detailed project requirements and schedules. Good time management skills required to manage and complete multiple assignments at the same time.

Strong analytical skills with excellent verbal, written and interpersonal communication skills.

Must be able to use knowledge and analytical skills to make quick judgements in various situations without much guidance.

Must be bondable.

Reporting Relationship

This position reports to the Personal Lines Service Manager.

Supervisory Responsibilities

This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

About the Company

GreenState Credit Union

Member-owned financial cooperative providing banking services

GreenState Credit Union is a member-owned financial cooperative that provides consumer banking and related financial services through 35 offices to a broad membership. It pools member deposits to fund loans and services, returning value to members through better rates, lower fees, and convenient access online and in-branch. It differentiates itself as a not-for-profit cooperative with NCUA-insured accounts at scale (over $10 billion in assets and about 400,000 members) serving a wide community that includes University of Iowa affiliates. Its goal is to offer accessible, insured financial options to its members while growing its assets and membership.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $500M
Headquarters: North Liberty, IA
Founded: 1938

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