Director of Operations

Salary Range: 80000 to 100000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities

Operational & Service Excellence Leadership

• Set and champion service standards that promote exceptional hospitality and resident satisfaction.
• Oversee all day-to-day operations across onsite departments, ensuring consistent execution of service expectations.
• Monitor resident feedback and operational performance metrics to drive service improvements.
• Serve as a senior escalation point for complex resident and service issues.

People Leadership & Organizational Development

• Lead, coach, and develop department leaders and management-level staff.
• Establish performance expectations, provide feedback, and support professional development.
• Partner with the General Manager on workforce planning, succession planning, and talent development.
• Foster a culture of accountability, collaboration, and service excellence.

Vendor & Contract Oversight

• Provide oversight of vendor relationships and service contracts.
• Ensure vendors meet performance standards, contractual obligations, and safety requirements.
• Review contracts, track renewals, and recommend service or cost improvements.

Board Relations & Governance Leadership

• Partner with the General Manager in supporting Board relations and communications.
• Lead or support preparation of Board and Annual Meeting materials, including Director’s Reports, agendas, notices, and operational documentation.
• Attend Board and committee meetings as assigned and present operational updates.
• Ensure operational compliance with association governing documents, including CC&Rs, Rules & Regulations, and policies.

Financial & Budget Oversight

• Lead and support annual budget preparation in collaboration with the General Manager and accounting teams.
• Monitor operational expenses, analyze variances, and recommend cost-effective solutions.
• Review and approve invoices and expenditures within delegated authority.

Systems, Reporting & Process Optimization

• Provide oversight of property systems and reporting tools, including SnapHOA, BuildingLink, Action Lists, calendars, and contract schedules.
• Ensure data accuracy, consistency, and effective use of systems to support transparency and accountability.
• Identify and implement process improvements to enhance efficiency and service delivery.

Risk Management & Emergency Preparedness

• Ensure compliance with safety standards, policies, and regulatory requirements.
• Support emergency preparedness planning and response.
• Act as a senior onsite leader during incidents and emergencies.

Requirements

Minimum of five (5) years of progressive leadership experience in residential property management, hospitality, or related operations.
Proven experience leading multi-department teams and managers.
Strong financial acumen, including budgeting and expense management.
Exceptional communication, presentation, and relationship-management skills.
Ability to interpret and apply governing documents and operational policies.
Highly organized, strategic, and results-oriented with strong problem-solving skills.
Proficiency with Microsoft Word, Excel, PowerPoint, and property management systems.

Education/Certifications

High School Diploma or equivalent required. College degree preferred; degree in Business, Hospitality, or a related field.
CMCA certification preferred.

Team Member Perks

Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.