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All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

IT Support Specialist

Full-TimePosted on 10/9/2026
No salary listed
Mid
Associate's
Pittsburgh, PA, USA
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • An Associate's degree in Information Technology, Computer Science, or a related field is required.
  • Proven experience as a Computer Support Specialist or in a similar role is required.
  • A strong technical background and problem-solving skills are required.
  • Familiarity with various operating systems and platforms is required.
  • The ability to troubleshoot and resolve hardware, software, and networking issues is required.
  • Analytical skills are required.
  • Communication and interpersonal skills are required.
  • The ability to stay up to date with the latest technologies and provide training to other staff members is required.
Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Provide support for audio-visual technology, including setup, troubleshooting, and maintenance of audio-visual equipment for meetings, presentations, and events.
  • Work with AirMedia, video conferencing systems such as Zoom and Microsoft Teams, sound systems, and interactive whiteboards.
  • Perform basic system administration tasks, including user account management, permissions, and group policies.
  • Perform basic network administration tasks, including configuring and troubleshooting network devices, managing IP addresses, and ensuring network security.
Desired Qualifications
  • CompTIA A+ certification.
  • CompTIA Network+ certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Cisco Certified Network Associate (CCNA) certification.
  • ITIL Foundation certification.
  • Experience with Windows Active Directory, Office 365, Remote Desktop Services, SharePoint, SQL, and other application servers.
  • Experience with Crestron solutions, Zoom, Microsoft Teams, and other conferencing solutions.
  • Knowledge of network design, server architecture, and systems integration.
  • Ability to work independently and as part of a team.
  • Organizational skills and attention to detail.

About the company

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All Lines Technology

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All Lines Technology provides IT solutions and managed services through a 24/7 help desk, cybersecurity, cloud, endpoint lifecycle management, data center and networking, Microsoft services, AI-driven digital transformation, and IT staff augmentation. Its offerings work by combining proactive monitoring and management of IT infrastructure with security, cloud adoption, and skilled staffing to keep organizations running smoothly; services span from ongoing managed IT and support to specialized projects and staff augmentation. The company differentiates itself as a woman-owned, regional provider with a broad, end-to-end suite of IT services across education, healthcare, manufacturing, legal, finance, and government sectors, backed by local offices in Pennsylvania and Ohio and a commitment to customer-focused support. Its goal is to help 600+ customers optimize technology, secure their environments, modernize infrastructure, and enable digital transformation and reliable IT staffing.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Cranberry Township, Pennsylvania

Founded

2000

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