Full-Time

Senior Product Support Specialist

Confirmed live in the last 24 hours

Versapay

Versapay

201-500 employees

Automates accounts receivable processes for businesses

Enterprise Software
Fintech

Compensation Overview

$70k - $75kAnnually

Mid, Senior

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
NetSuite
Salesforce
JIRA
Requirements
  • bachelor's degree (preferably in accounting or technical discipline)
  • at least 4 years of advanced product support experience
  • Prior experience with NetSuite ERP or other platform required
  • Experience with ERPs such as Netsuite, MRI, Microsoft Business Central, and Sage Intacct
  • Experience with Salesforce Service Cloud and Jira
  • Experience with web technologies, system integration, API concepts and systems interoperability
Responsibilities
  • You’ll act as a point of escalation for questions about our products.
  • You’ll hop on calls and provide customers direct technical support over the phone and via email.
  • You’ll document customer issues and resolutions using internal platforms (ie. Salesforce, Guru, JIRA) for future reference.
  • Test product issues with the intent of replication in sandbox/test environment, create well documented Jira tickets with steps to reproduce the issue.
  • Collaborate with support teams from Versapay ecosystem partners, provide technical expertise on client escalation calls, and help produce customer-facing knowledgebase content.

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This approach differentiates VersaPay from competitors by emphasizing a user-friendly experience and flexibility in customer interactions. The company's goal is to improve the efficiency of AR processes and capitalize on the growing demand for digital financial solutions.

Company Stage

IPO

Total Funding

$18.7M

Headquarters

Toronto, Canada

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Versapay's explosive growth and relocation to Miami-Dade signal robust business expansion and new market opportunities.
  • The appointment of seasoned executives like Ed Neumann and Christy Johnson strengthens the leadership team, potentially driving further innovation and growth.
  • The company's focus on AI and machine learning capabilities enhances its competitive edge in automating AR processes.

What critics are saying

  • The fintech sector is highly competitive, and Versapay must continuously innovate to maintain its market position.
  • Integration challenges from acquisitions, such as DadeSystems, could pose operational risks.

What makes Versapay unique

  • Versapay's ARC platform offers a highly customizable self-service portal, setting it apart from competitors with less flexible solutions.
  • The company's focus on mid-market businesses, which are often underserved in digitization, gives it a unique market position.
  • Versapay's rapid growth, evidenced by a 5X increase in businesses transacting on its network within 18 months, highlights its strong market traction.

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