Full-Time

Senior Product Support Specialist

Posted on 11/21/2024

Versapay

Versapay

201-500 employees

Automates accounts receivable processes for businesses

Enterprise Software
Fintech

Compensation Overview

$70k - $75kAnnually

Mid, Senior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
NetSuite
Salesforce
JIRA
Requirements
  • bachelor's degree (preferably in accounting or technical discipline)
  • at least 4 years of advanced product support experience
  • Prior experience with NetSuite ERP or other platform required
  • Experience with ERPs such as Netsuite, MRI, Microsoft Business Central, and Sage Intacct
  • Experience with Salesforce Service Cloud and Jira
  • Experience with web technologies, system integration, API concepts and systems interoperability
Responsibilities
  • act as a point of escalation for questions about our products
  • replicating the issues, developing workarounds and interim solutions using a variety of tools
  • work very closely with our development team for additional support
  • act as a liaison on behalf of the customer care team for new feature developments
  • provide customers direct technical support over the phone and via email
  • document customer issues and resolutions using internal platforms (ie. Salesforce, Guru, JIRA)
  • test product issues with the intent of replication in sandbox/test environment
  • create well documented Jira tickets with steps to reproduce the issue
  • collaborate with support teams from Versapay ecosystem partners
  • provide technical expertise on client escalation calls
  • help produce customer-facing knowledgebase content

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This approach differentiates VersaPay from competitors by emphasizing a user-friendly experience and flexibility in customer interactions. The company's goal is to improve the efficiency of AR processes and capitalize on the growing demand for digital financial solutions.

Company Stage

IPO

Total Funding

$18.7M

Headquarters

Toronto, Canada

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Versapay's network grew 5X in 18 months, now serving 5 million businesses.
  • The mid-market segment's digital needs align with Versapay's services, boosting growth potential.
  • Experienced executives like Ed Neumann enhance Versapay's strategic and technological capabilities.

What critics are saying

  • Emerging fintech startups like ZĹŤm Rails pose competitive threats to Versapay.
  • Relocating headquarters to Miami-Dade may disrupt company culture and operations.
  • Demand for real-time payments pressures Versapay to continuously innovate its technology.

What makes Versapay unique

  • Versapay offers a cloud-based invoice-to-cash solution for superior customer experience.
  • The ARC platform provides a customizable self-service portal for efficient invoicing and payments.
  • Versapay integrates with various ERPs for automatic payment reconciliation and real-time insights.

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