All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeNoosa Heads QLD, AustraliaIn-person

About the Job

Requirements

Previous leadership experience within a hotel, resort, or premium hospitality environment.
A Diploma in Hospitality or equivalent is desirable.
Strong guest engagement and problem-solving skills.
Ability to remain calm, decisive, and professional under pressure.
Excellent communication and interpersonal skills.
Commitment to service excellence, team collaboration, and operational standards.
Flexibility to work a rotating roster, including evenings, weekends, and public holidays.

Responsibilities

Lead operational departments during shifts, working closely with Department Heads to ensure seamless service delivery across the resort.
Deliver personalised, professional, and memorable guest experiences and champion a culture of genuine hospitality.
Serve as the senior point of contact for guest enquiries, concerns, and service recovery, resolving issues confidently and effectively.
Set the standard for service excellence, professionalism, and presentation.
Inspire, coach, and support team members to create a positive, engaged, and high-performing workplace culture.
Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
Promote resort facilities, services, experiences, and special offers to drive commercial awareness.
Maintain accurate shift records and communicate operational matters effectively across departments.
Ensure compliance with workplace health and safety requirements, emergency procedures, company policies, and operational standards.
Represent Elysium Noosa and Accor, embodying their values and delivering The Elysium Way in every interaction.
Apply hands-on experience across the hotel finance function, including payroll, compliance, budgets, and owner reporting.

Desired Qualifications

Hands-on experience across the full hotel finance function, from payroll and compliance to budgets and owner reporting.

Job Description

Lead operational departments during your shift, working closely with Department Heads to ensure seamless service delivery across the resort.
Champion a culture of genuine hospitality, delivering personalised, professional and memorable guest experiences.
Act as the senior point of contact for guest enquiries, concerns and service recovery, resolving issues confidently and effectively.
Lead by example, setting the standard for service excellence, professionalism and presentation.
Inspire, coach and support team members to create a positive, engaged and high-performing workplace culture.
Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
Drive commercial awareness by promoting resort facilities, services, experiences and special offers.
Maintain accurate shift records and communicate operational matters effectively across departments.
Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
Act as a proud ambassador of both Elysium Noosa and Accor, embodying our values and delivering The Elysium Way in every interaction.

Qualifications

Previous leadership experience within a hotel, resort or premium hospitality environment.
Diploma in Hospitality (desirable) or equivalent
Strong guest engagement and problem-solving skills.
The ability to remain calm, decisive and professional under pressure.
Excellent communication and interpersonal skills.
A commitment to service excellence, team collaboration and operational standards.
Flexibility to work a rotating roster, including evenings, weekends and public holidays.
Salary: $80,000 plus superannuation

Additional Information

Hands-on experience across the full hotel finance function, from payroll and compliance to budgets and owner reporting
Accor ALL Heartist benefits, including discounted room rates at Accor hotels worldwide
Discounts on food and beverage at participating Accor hotels and restaurants
Discounted rates for family and friends at Accor hotels

Compensation: 75000 to 80000 (AUD) (YEARLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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