Office Administrator

Key Responsibilities

Agent Experience & Office Support

• Serve as the primary point of contact for agents, employees, clients, and visitors.
• Foster a welcoming, professional, and service-focused office environment.
• Assist agents with day-to-day operational needs, resources, tools, and office support.
• Coordinate agent onboarding activities, including orientation, training support, business cards, technology setup coordination, and office introductions.
• Support agent engagement initiatives, office communications, and company programs.

Office Operations & Administration

• Manage the daily operations of the office to ensure efficiency and professionalism.
• Coordinate office services, supplies, equipment maintenance, building access, and vendor relationships.
• Maintain conference room schedules and support meetings, training sessions, and office events.
• Answer and direct phone calls, greet visitors, and respond to office inquiries.
• Oversee office records, databases, and administrative files.

Transaction & Brokerage Support

• Assist with transaction administration, document management, listing and pending updates, closing coordination, and sales reporting.
• Maintain transaction files and related documentation in company systems.
• Process referral transactions and assist with commission administration as assigned.
• Support brokerage compliance and administrative procedures.
• Generate routine business reports and provide operational support to brokerage leadership.

Reporting & Process Improvement

• Assist the Brokerage Manager with operational reporting, forecasting support, and office performance tracking.
• Prepare daily, weekly, monthly, and annual reports as needed.
• Identify opportunities to improve workflow efficiency and enhance the agent experience.
• Recommend and implement process improvements that support office productivity and service excellence.

Team Engagement & Event Coordination

• Assist with office meetings, training programs, recognition events, and special initiatives.
• Support communication efforts that promote collaboration and engagement throughout the office.
• Help create a positive office culture that reflects the firm's commitment to professionalism and service.

Qualifications

• Bachelor's degree or equivalent; applicable work experience may be considered in lieu of a degree.
• Minimum of one year of experience in a customer-centric business environment with administrative responsibilities.
• Real estate brokerage experience preferred.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Excellent computer skills and the ability to quickly learn new software platforms and technology tools.
• Outstanding verbal and written communication skills.
• Personable, polished, and professional in both appearance and demeanor.
• Strong interpersonal skills with the ability to build positive relationships with agents, clients, vendors, and colleagues.
• Highly organized, detail-oriented, and dependable.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, team-oriented, adaptable, and solution-focused.
• Ability to interact effectively with individuals at all levels of the organization.
• Ability to remain calm, professional, and service-focused in challenging situations.
• Ability to prioritize changing business needs while maintaining a high standard of accuracy and customer service.

What We're Looking For

The ideal candidate is approachable, proactive, technologically proficient, and eager to learn. They take pride in delivering exceptional service, demonstrate sound judgment, communicate effectively, and are committed to creating an organized, efficient, and welcoming workplace. This individual understands that their role is critical to supporting agent productivity, enhancing the office experience, and contributing to the overall success of the brokerage. 

Benefits: Competitive compensation and excellent benefits package. https://compassinternationalholdings.life/compass

Market Minimum Salary: 28.21

Market Maximum Salary: 33.63