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Mercier Consultancy Group

Hungarian Speaking Player Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Bulgaria

About the Job

Requirements

  • Native or fluent Hungarian, spoken and written, is mandatory.
  • A valid European Union passport or work permit is required to legally reside and work in Bulgaria.
  • A passion for the Gaming and Esports industry and a basic understanding of gaming terminology are required.
  • Fluency in English is required for team communication and training modules.
  • Resilience and the ability to work in a fast-paced, high-energy environment are required.

Responsibilities

  • Provide technical and account support to the gaming community via live chat, email, and tickets.
  • Represent the client brand while maintaining an understanding of current Gaming and Esports trends.
  • Resolve player inquiries related to game mechanics, billing, and account security.
  • Collaborate with internal teams to identify and report recurring in-game bugs or community issues.
  • Ensure all interactions meet the expected quality standards.
  • Contribute to a positive player experience and foster loyalty within the gaming community.
  • Stay updated on new game releases, patches, and tournament events to assist players.

About the Company

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