Digital Order Specialist

What You’ll Do: 

• Manage and process inbound digital orders for services across all products in a timely manner.
• Occasionally assist inbound and outbound calls, emails and texts to/from warm client leads.
• Communicate clearly with customers who have placed digital orders. Gathering information needed to complete the order.
• Offer alternative solutions and upsell additional services where appropriate with the objective of setting up as many home services as possible.
• Continually maintain a working knowledge of the full suite of services, plans, and promotions offered to customers.
• Utilize operational systems to produce requested service quotes and identify viable services based on location.
• Suggest process and operational changes to improve digital order efficiency.
• Achieve metrics related to the number of orders processed and upsell performance.

This position is fully remote.

Availability to work one Saturday per month is required.

Skills, Experience and Requirements: 

• 1+ years customer service / inside sales work experience.
• Exceptional customer service skills.
• Organizational skills and the ability to manage multiple tasks efficiently and effectively.
• Experience working with a CRM and G-Suite environment.
• Availability to work a flexible schedule which includes all hours of call center operation.