Operations Specialist - GBS Specialist

Job Description

Job Title

CBE GBS Specialist (Chinese)

Reporting Line

GBS BA Manager

Primary Responsibilities

• Review of documents in accordance with provided Work Instructions
• Process report packs in SGS BA systems
• Generate and issue certificates
• Check submitted documents and issue invoice to clients
• Perform administration tasks in an efficient and accurate manner

Specific Responsibilities

• Create review plans and perform administrative review of report packs (including raising queries, entering closed and new CAR information as appropriate).
• Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors.
• Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner.
• Generate Certificates once Certification Decision is made.
• Update the system with appropriate information related to concession, suspension, cancellation, and withdrawal of certifications after approval.
• Review submitted documents and information and issue invoice to clients.
• Validate invoice entries with BOSS application reports.
• Provides suggestions on process improvements.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensure compliance with the Company’s guidelines and procedures and with the Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe
  • situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to
    HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  • Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • Fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established

Qualifications

Profile

• Graduate of Bachelor’s Degree
• Minimum of 2 years experience in back office activities with the ability of collecting, organizing, analyzing and processing data in a variety of IT applications
• Adept at queries, report writing and presenting findings
• Desirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet, Applaudd)

Additional Information

Required Skills

• Outstanding sense of organization, detail-oriented and meticulous
• Strong analytical skills with ability in managing and processing data
• Ability to produce clear and organized reports and e-mail/correspondence
• Must possess good oral and written communication skills in English and Chinese (at least passed HSK or TOCFL Level 4)
• Customer focus, delivery and results oriented
• Adaptable to change and works well under pressure
• Team player and able to work with minimum supervision