Xcellink Pte

Enterprise ICT operations management provider

Helpdesk Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeSingaporeIn-person

About the Job

Requirements

The candidate should have 2–3 years of experience in a customer technology and applications support-related role with helpdesk experience.
The candidate should have good working knowledge of web-based and e-commerce, customer relationship management, and logistics applications.
The candidate must be proficient in spoken and written English.

Responsibilities

Provide prompt and efficient technical support to customers experiencing issues via email, phone calls, and live chat.
Troubleshoot and resolve software-related problems, guide users through solutions, and ensure a positive customer experience.
Proactively engage with customers to promote the use of applications and highlight their benefits and features.
Educate users on software functionalities and encourage adoption of new features.
Gather customer feedback about their experiences, document and categorize it clearly and in detail, and regularly report it to the application owner for improvements.

Helpdesk Engineer - ST-FNW240531 013/01

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2024-06-04

Salary: SGD 2,600–3,000

Workplace: on_site

Department: Enterprise Operations and Services

Description

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:
1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
   - Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
   - Document and categorize customer feedback, ensuring clarity and detail.
   - Regularly report customer feedback to the application owner for improvements.

Requirements

With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
Good working knowledge of web-based and eCom, CRM, logistics applications.
Proficient in English (both spoken and written)

Benefits

Fixed and variable allowances
Fixed and variable bonuses

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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