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Virginia Department of Social Services

Human services for Virginians

Administrative Program Assistant 1

Full-TimeUpdated on 10/27/2026
$32.2k
Mid
Amelia Court House, VA, USA
In Person
Administrative & Executive AssistanceAdministrative Support

About the job

Requirements
  • High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science, or a related field, and clerical or administrative experience, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
  • Considerable knowledge of office practices and procedures, agency policies and procedures related to the subject area, and personal computers and office and agency software.
  • Working knowledge of basic mathematics, accounting and bookkeeping, English, grammar, dictionary use, and laws, rules, and regulations pertaining to the subject area.
  • Some knowledge of technical aspects of the program area.
  • Skill in operating automated office equipment, including calculators, fax/copiers, multi-line phones, and computer-driven word-processing, spreadsheet, graphics, and file-maintenance programs.
  • Ability to interact professionally with agency personnel at all levels and the public, and communicate effectively orally and in writing.
  • Ability to analyze and manipulate data, prepare reports, maintain complex records, assemble and organize data, and make mathematical computations.
  • Ability to interpret and follow oral and written policies, procedures, rules, and regulations; maintain harmonious working and public relations; provide guidance to others; organize and prioritize work; and make independent work-processing decisions.
  • Subject to a DMV driving record check, Child Abuse Central Registry check, criminal history search, and/or pre-employment drug screening; background investigation may include fingerprint checks, employment verification and references, verification of education relevant to employment, credit checks relevant to employment, and other information requested by the hiring authority.
  • Must be willing to work in the community emergency shelter in the event of a natural disaster or other emergency.
Responsibilities
  • Serve at the front desk as the first point of contact for the community, conduct business with the public, employees, and other departments, answer questions, provide guidance, assess situations, and determine a plan of action.
  • Maintain cost, financial, inventory, manpower, payroll, personnel, or other specialized records and reports to account for and evaluate purchases, services rendered, security, productivity, or other control-oriented activities.
  • Recommend improvements to services, collections, or other products by comparing production reports, transactions, or fiscal summaries.
  • Interpret, explain, and gather information regarding specific program services, policies, and procedures.
  • Record inventory, personnel, statistical, or fiscal information and compile informational reports.
  • Proofread the work of others.
  • Set up hardware or load software under carefully controlled parameters.
  • Determine compliance with programmatic requirements and approve or disapprove services, activities, or financial payments.
  • Compose routine, non-routine, sensitive, and confidential memoranda, reports, forms, and other correspondence.
  • May serve as a leader for clerical or administrative employees by providing training and guidance.
Desired Qualifications
  • Working knowledge of basic Social Services programs and operating systems.

About the company

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Virginia Department of Social Services

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Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

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