Telephone Operator

Job Description

PURPOSE OF POSITION

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Fairmont Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Abide by principles of guest privacy
• Handle guests requests promptly and report complaints to the Telephone Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Maintain a clean work environment

Qualifications

PERSONAL ATTRIBUTES

• Written and verbal communication skills in Turkish
• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE

• Minimum 1 year relevant experience preferably in a four or five star hotel

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.