General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

• Develop, administer, and control the hotel revenue and expense budgets
• Analyze profit & loss and general ledger statements. Submit P&L variance reports in a timely manner
• Review and approve the hotel payroll
• Review and approve transmittals and other front office paperwork and reports
• Authorize direct bill accounts and monitor the administration of accounts receivable
• Handle certain top and target accounts; participate in joint sales calls
• Provide direction, input, and approve the hotel marketing plan
• Follow up as needed on the Marketing Plan. Review top and target accounts and weekly call reports with sales staff
• Review room inventory management to ensure maximization of room revenue
• Monitor negotiated rates
• Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, counsel, and motivate the
• management team
• Ensure proper administration of benefits programs to all hotel employees
• Review all hourly personnel performance appraisals. Conduct all management(direct reports) performance appraisals
• Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct all performance deficiencies
• Ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure proper delivery of guest special requests
• Use the L.E.A.R.N Model for all guest recovery incidents that occur. (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests
• Meet with and solicit comments from guests regularly to determine their level of satisfaction with all guest services and facilities
• Monitor results of GSS. Take appropriate corrective actions on a timely basis
• Respond and follow up on all written guest complaints. Ensure guest satisfaction with the resolution of the complaint or problem
• Inspect guest rooms on a spot-check basis for cleanliness and proper suite care
• Develop and maintain hotel programs to ensure that the quality assurance program criteria are met
• Complete written reports on the status of the property after a QA inspection
• Complete and submit all forms for capital improvement for the hotel
• Ensure all employees are trained to act according to procedure in the event of an emergency or accident at the hotel
• Ensure a viable key control program is in place in all hotel departments
• Ensure front office associates follow proper cash control procedures
• Ensure that the security and safety needs of the employees, property, and guests are met
• Maintain an active and visible position in the local community and industry
• Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
• Participate in community activities, employee functions and guest events
• Attend brand business & marketing council meetings
• Conduct regular staff and sales meetings
• Respond to Corporate/Ownership requests. Follow up with the management and ownership on a regular basis
• Evaluate and respond to annual Employee Engagement Survey results
• Perform all other tasks and assignments as requested by the Manager

We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match.

This company is an equal opportunity employer.

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Pay Range (US/Canada/EMEA): $95,000 - $120,000 annually